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Sr. Technical Program Manager, Amazon Rufus

Amazon is hiring a Sr. Technical Program Manager, Amazon Rufus in Palo Alto, United States. It pays $171k-$231k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

  • On Level's scale, this role is Builds AI ●●●●: the job is building AI systems.
  • The posting mentions LLM, technical program management and cross functional leadership among its tools and skills.
  • Level classes it as a senior role.
  • Amazon has 20,000+ other open roles on Level.

AI in this role

Senior Technical Program Manager to deliver critical infrastructure and programs for Amazon Rufus, an LLM-based conversational search experience.

LLM
technical-program-managementcross-functional-leadershipinfrastructuremetrics-driven
Amazon Conversational Search is the exciting new LLM-based feature in the Amazon App / Desktop to allow customers to engage with Amazon in natural language conversations. We are looking for a Senior Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space.


A day in the life
Key responsibilities for the role will include:
* Running high visibility programs across multiple teams in Amazon Rufus.
* Managing stakeholders across these teams as well as senior leadership of Search and adjacent orgs.
* Mentoring and growing other technical leaders to help them scale and lead mission critical initiatives.
* Using data and key metrics, to drive improvements that enhance our operational effectiveness.

About the team
We are a part of Amazon Search focused on building a LLM-based conversational shopping experience called Rufus (search for Amazon Rufus). Our goal is to allow customers to intuitively engage with Amazon in natural language to get the most convenient shopping experience.


Basic qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.



USA, CA, Palo Alto - 171,000.00 - 231,400.00 USD annually

How we rate this

Sr. Technical Program Manager, Amazon Rufus at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementCross Functional LeadershipInfrastructureMetrics DrivenLLM

Questions you could be asked

  1. Tell me about a project where technical program management was part of your work. What did you do?
  2. Tell me about a project where cross functional leadership was part of your work. What did you do?
  3. Tell me about a project where infrastructure was part of your work. What did you do?
  4. Tell me about a project where metrics driven was part of your work. What did you do?
  5. Walk me through how you've used LLM in your day-to-day work.

Adapt your resume

  • List these exact terms on your resume: Technical Program Management, Cross Functional Leadership, Infrastructure, Metrics Driven, and LLM. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
  • Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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