Sr Technical Program Manager I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon's mission to Protect Life includes making workplaces safer for the people who serve their communities every day. As a Senior Technical Program Manager on the Enterprise Professional Services team, you will manage the program of subcontractors that gives us the capacity to install and deploy our technology around the world, and scale it to meet growing demand from our enterprise customers. You will oversee the full portfolio of subcontractors and their projects, and see your work help frontline workers in retail and healthcare feel safer on the job.

What You’ll Do 

Location: Remotely from United States, and on the road 50% of time
Reports to: Sr Director, Professional Services
Direct Reports: None

• Manage the program of subcontractors that extends the global capacity of the Enterprise Professional Services team, and scale it as customer demand grows.
• Establish the framework for onboarding, supporting and measuring subcontractors, including quality standards and checks that give every customer site a consistent experience.
• Manage statements of work and purchase orders, approve invoices and keep spend on budget across the full portfolio of subcontractors.
• Work alongside senior program managers who deliver to customers, so the right subcontractor capacity is in place and on track for each project.
• Run regular performance reviews with subcontractors on quality, delivery and service commitments.
• Serve as the point of escalation for subcontractor issues, spot risks early and guide them to resolution.
• Share clear status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

What You Bring

• 5+ years of technical program management, including scope, schedule, risk, dependency and change management, and managing a portfolio of subcontractors or projects in deployment or field delivery.
• Experience working with subcontractors across countries, regions or time zones, and working familiarity with statements of work, purchase orders, contracts and budgets.
• Experience partnering with Product, Engineering, Sales and Services teams, and explaining technical concepts clearly to executive, technical and customer audiences.
• Comfort making sound decisions in fast-moving situations with incomplete information, and bringing clarity and calm when issues escalate.
• Analytical and problem-solving skills, with experience building practical, scalable delivery practices that improve program execution and customer outcomes across the organization.
• Bachelor's degree in business, engineering, information systems or equivalent practical experience; a Project Management Professional (PMP) or similar certification is a plus.
• You think big with a long-term view, in the spirit of Aim Far, and share our mission to Protect Life.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.