Sr. Technical Program Manager, Japan Store Tech - Product Family & Supply Chain Excellence Tech

Amazon is hiring a Sr. Technical Program Manager, Japan Store Tech - Product Family & Supply Chain Excellence Tech in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions technical program management, cross functional leadership and system architecture among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Lead complex technical programs and cross-functional feature delivery for Amazon Japan Store Tech.

technical-program-managementcross-functional-leadershipsystem-architectureroadmap-planningrisk-management

Japan Store Tech (JST) is a global innovation hub rooted in deep knowledge of customers and businesses in Japan. We combine Amazon’s global technology capabilities with local expertise to create and improve experiences for customers in Japan. We build for Japan first while designing successful solutions so they can scale globally.

We are looking for a Senior Technical Program Manager to lead a new, strategic customer experience for Amazon Japan. This is a high-visibility role responsible for a large and technically complex program spanning customer-facing experiences, distributed services, data flows, and integrations with multiple Amazon and external systems.

You will drive the program from its early definition and technical planning through development, launch, operational readiness, and continuous improvement. You will work closely with engineering, product, business, operations, security, legal, and other teams in Japan.

This role requires more than schedule and status management. You must be able to engage engineers and senior technical leaders in architecture discussions, understand dependencies and failure modes across complex systems, and identify risks created by technical or organizational complexity. You will influence teams without direct authority, resolve disagreements, and establish mechanisms that make delivery faster and more predictable.

This is an opportunity to help Amazon Japan create a new customer proposition, solve complex technical and business problems, and build capabilities with the potential to benefit customers beyond Japan.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- Translate ambiguous customer and business needs into clear program objectives, technical requirements, success metrics, roadmaps, and milestones.
- Partner with engineers, product managers, and senior technical leaders to drive decisions about system architecture, interfaces, data flows, integrations, and implementation strategy.
- Build and maintain an integrated program plan covering the critical path, cross-team dependencies, decisions, resources, risks, and release readiness.
- Identify risks related to technical complexity, external dependencies, resource constraints, quality, security, privacy, compliance, and operations; drive mitigations before they become delivery blockers.
- Coordinate technical integrations with internal systems and external partners, including requirements, interface agreements, testing, launch sequencing, and operational ownership.
- Define program-health, customer-impact, quality, and operational metrics; use data to identify problems and drive continuous improvement.
- Ensure that security, privacy, legal, and operational requirements are incorporated into designs, delivery plans, and launch decisions.
- Communicate complex technical and business topics clearly to audiences ranging from engineers to senior leaders.
- Resolve disagreements and priority conflicts across teams. When escalation is required, present clear options, their consequences, and a recommended path.
- Establish durable mechanisms that improve accountability, decision speed, and delivery predictability across participating teams.

A day in the life
You will work with engineering, product, business, operations, and specialist teams to turn an ambiguous customer need into an executable technical program. Depending on the program stage, you will drive architecture and integration decisions, manage dependencies and risks, resolve blockers, prepare for launch, or use customer and system metrics to guide improvements.

The role requires moving comfortably between strategic planning and technical detail while keeping teams focused on the customer outcome.

About the team
Japan Store Tech builds technology for Amazon’s customers, selling partners, and Store employees in Japan. We combine Amazon’s technology capabilities with a deep understanding of the Japanese market to create experiences that address the distinct needs of customers in Japan.

We value speed, experimentation, technical judgment, and clear ownership. The Senior TPM will work closely with engineering, product, business, and specialist teams to deliver a new, strategically important customer experience for Amazon Japan.

Basic qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Japanese

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Technical Program Manager, Japan Store Tech - Product Family & Supply Chain Excellence Tech at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Technical Program Manager, Japan Store Tech - Product Family & Supply Chain Excellence Tech is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementCross Functional LeadershipSystem ArchitectureRoadmap PlanningRisk Management

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Tell me about a project where technical program management was part of your work. What did you do?
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Tell me about a project where system architecture was part of your work. What did you do?
Tell me about a project where roadmap planning was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?

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List these exact terms on your resume: Technical Program Management, Cross Functional Leadership, System Architecture, Roadmap Planning, and Risk Management. An applicant tracking system matches the wording, not the idea.
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