AmazonSr. UX Researcher, AFT - Experience Design
Amazon is hiring a Sr. UX Researcher, AFT - Experience Design in Austin, United States. It pays $152k-$206k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions NLP, user research and ux among its tools and skills.
- Level classes it as a senior role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Lead user experience research initiatives to scale and optimize Amazon's global fulfillment workforce technologies and environments.
Key job responsibilities
The ideal candidate is a strategic research leader who operates as an independent voice, partnering equally with Product, Design, and Engineering to ground decisions in operational reality. You proactively identify white space, frame high-ambiguity problems where getting the direction right is critical, and translate insights into actionable direction that shapes product and design decisions. As the research lead within AFT-XD, you'll own and run evaluative mechanisms that serve the whole organization, build repeatable research infrastructure (repositories, frameworks, synthesis tools) that compounds over time, and mentor researchers, designers, and team members in methodologies and best practices. You'll drive multi-study research programs addressing interconnected questions across Amazon's global fulfillment network, operating across associate and operator personas. You will continuously evaluate and adopt methods and tools that improve research rigor, speed, and scale. Your role includes distilling complex, multi-study data into insight narratives that drive measurable action, influencing across multiple L8 organizations, and enabling force multiplication by creating mechanisms and playbooks that other teams can leverage without researcher involvement.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
Basic qualifications
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience making business recommendations and influencing stakeholders
- Knowledge of quantitative data analysis and statistics
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- 5+ years of experience leading end-to-end user research programs with demonstrated business or product impact.
Preferred qualifications
- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
- Experience with UX Research in non-US markets
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environments
- Experience developing strategies that influence leadership decisions at the organizational level
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 152,200.00 - 205,900.00 USD annually
USA, WA, Bellevue - 152,200.00 - 205,900.00 USD annually
How we rate this
Sr. UX Researcher, AFT - Experience Design at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- What NLP problem have you worked on, and how did you measure whether it actually worked?
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where ux was part of your work. What did you do?
- Tell me about a project where qualitative research was part of your work. What did you do?
- Tell me about a project where quantitative research was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: NLP, User Research, UX, Qualitative Research, and Quantitative Research. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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