Staff Product Designer

• 100% remote. You can be based in the UK, Portugal, Spain or Poland, working UK hours, with a few in person team meetups a year. We're headquartered in Jersey with a team of 100 across the UK, EU and US.
• The product is a set of status driven workflows: a check gets ordered, a vendor or a regulator decides what happens next, and the design has to handle every outcome, including the ones that fail. Our third party vendors set what's possible and the compliance rules are fixed, so you'll spend as much time understanding how a vendor actually behaves as you do in Figma.
• AI is how we work, not a tool we're trialling. I ship my own PRs through Claude Code now, and I hadn't shipped one 3 months ago. You don't need to have done that yet, but you do need to be using AI across your work today and to want to learn.
• There's no research function. Decisions have been quick and under pressure for a while. We want someone who can make a good call fast and who also pulls the squad toward research backed judgement as the norm.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

What you'll do

• Own design for every usage based feature in Pinpoint, end to end: from the first conversation with a vendor or customer, through the spec and the design, to shipped and measured.
• Ship the next phase of Pinpoint Checks: DBS update service with automated routing, rechecks, sending check data to downstream systems, decision and audit flows, and the UK high compliance checks that follow.
• Turn credits from something customers are given into something they understand and use. Credit visibility, self serve costing and in platform credit management are being scoped now and they are yours to design.
• Shape Marketplace product strategy with the PM going into 2027, then execute on it. Discovery here is shared between you and the PM, not handed to you.
• Write the plan into the ticket before anything is built: the decisions made, the edge cases covered, the questions closed, so an engineer (or you) can build it with Claude without a second round of questions.
• Prototype in code where it beats Figma, submit your own PRs for small front end fixes, and QA what ships.
• Be the person Support, Sales and Legal come to when a check is stuck or a customer asks what a vendor does with their data. You'll know the domain better than almost anyone in the company within 90 days.
• Bring Marketplace work to weekly design crit and feed new patterns (status cards, order flows, decision recording) back into Thumbtack, our design system.

What you'll bring

• Experience designing complex B2B software products alongside a PM and engineers, with shipped work to show for it. Owning an area as the sole or lead designer is a plus
• Startup or scale up experience and the mentality that comes with it: small teams, few handoffs, and a willingness to do whatever the product needs that week
• Hands on work designing around constraints set by someone else: a regulator, a compliance rule or a third party vendor's API. Background screening, identity, fintech, payments, insurance and legal are the obvious homes for it, and comparable complexity elsewhere counts
• Multi state workflows in the portfolio, such as orders, cases, applications and checks, where the system decides the next step and the design has to handle the moments when it can't
• Familiarity with what changes at enterprise scale: permissions, configuration, multiple personas, and flows that hold up at 10 users and at 10,000
• Daily use of AI across the whole job rather than only to produce screens faster, covering research, testing, investigating bugs, prototyping and documenting, plus the technical depth and appetite to learn to ship small PRs with Claude Code
• Production ready UI craft that clears a high bar, shown in the portfolio
• Ownership of the call when the data isn't there: deciding, explaining the reasoning, owning the outcome, and solving the problem in front of you whether or not it is strictly a design problem. Over time, pulling the squad towards research backed judgement as the norm
• Fluency in commercial outcomes, so margin, adoption and conversion get discussed as naturally as flows and components
• Bonus points for HR tech or ATS experience, and for credits, billing or usage based pricing

• You want a research team, a brief and a backlog handed to you. Here you write the brief.
• You're waiting to see how the AI thing plays out before changing how you work.
• You'd rather own the design system or lead a team. This is an IC role on one squad, and Thumbtack governance stays with me.
• Your portfolio is agency work or consumer apps only. Marketplace serves enterprise customers ordering checks at volume, and the panel will test for it.