Stewarding Manager

Stewarding Manager 
(20185)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job 

At One&Only Palmilla, the Stewarding Manager plays a critical role in supporting the Food&Beverage operation by ensuring the highest standards of cleanliness, sanitation, food safety, and operational efficiency across all kitchens, stewarding areas, restaurants, bars, and banquet facilities. 

This position is responsible for leading the stewarding team, managing operating equipment inventories, controlling departmental expenses, overseeing strategic replacement programs for china, glassware, silverware, and kitchen equipment, and ensuring compliance with the resort’s Food Safety Management System (FSMS) certification and all food safety regulations. 

The Stewarding Manager partners closely with Culinary, Food & Beverage, Engineering, Purchasing, Finance, and Human Resources to maintain exceptional standards while optimizing costs and supporting the overall guest experience. 

About You 

The ideal candidate is a hands-on leader with strong operational knowledge of luxury hospitality stewarding operations. You are highly organized, detail-oriented, and passionate about maintaining world-class cleanliness, safety, and food hygiene standards. 

You possess excellent leadership and communication skills, the ability to motivate and develop teams, and a strong understanding of cost control, inventory management, preventive maintenance, and food safety systems. 

You thrive in a fast-paced luxury environment and consistently demonstrate a proactive approach to problem-solving, operational excellence, and continuous improvement. 

Key Duties and Responsibilities 

Leadership & Team Management 

• Organize and lead the Stewarding team, coordinating daily activities through supervisors and shift leaders.  

• Recruit, interview, train, coach, and develop team members in accordance with company policies and procedures.  

• Ensure adequate staffing levels based on operational needs and approved staffing guidelines.  

• Monitor attendance, productivity, grooming standards, and compliance with company policies.  

• Foster a positive and collaborative work environment focused on teamwork, accountability, and continuous improvement.  

Food Safety & Sanitation 

• Ensure compliance with all hygiene, sanitation, and food safety standards throughout all stewarding and kitchen areas.  

• Maintain compliance with the resort's Food Safety Management System (FSMS) certification requirements.  

• Support internal and external audits, inspections, and corrective action plans with Hygiene Manager  

• Develop, implement, and monitor daily, weekly, monthly, and deep-cleaning programs using standardized checklists.  

• Conduct daily inspections of all areas under responsibility to ensure the highest standards of cleanliness and organization.  

Operational Support 

• Maintain all kitchens, stewarding areas, restaurants, bars, and banquet facilities in optimal operating condition.  

• Coordinate with Culinary and Food & Beverage teams to support all operational requirements.  

• Attend BEO meetings, pre-convention meetings, and operational planning meetings as required.  

• Ensure proper handling, storage, cleaning, and maintenance of all operating equipment. 

Events & Internal Functions Support 

• Oversee and support the setup, execution, and breakdown of banquet events, weddings, conferences, outdoor functions, and special resort events.  

• Coordinate with Banquets, Food & Beverage, Culinary, and Event Services teams to ensure all stewarding requirements are fulfilled for each event.  

• Ensure the availability, cleanliness, transportation, and proper handling of all operating equipment required for events and functions.  

• Work closely with the Stewarding Supervisor and/or Chief Steward responsible for setups and logistics to execute event requirements efficiently and according to established timelines.  

• Manage staffing plans and stewarding resources to support banquet operations and large-scale events.  

• Coordinate equipment movement and storage before and after events while maintaining inventory control and minimizing breakage.  

• Support the planning and execution of internal celebrations, colleague events, recognition programs, town halls, wellness activities, holiday festivities, and other employee engagement initiatives.  

• Ensure all operational requirements, equipment needs, sanitation standards, and logistical arrangements for internal events are completed successfully.  

• Collaborate with Human Resources and departmental leaders to support employee events and resort-wide celebrations.  

• Monitor event-related equipment usage and identify opportunities to improve efficiency, organization, and cost control. 

Inventory & Asset Management 

• Conduct regular inventories of operating equipment including china, glassware, silverware, kitchen utensils, and banquet equipment.  

• Monitor inventory levels and implement strategies to reduce loss, breakage, and misuse.  

• Prepare monthly breakage and loss reports with recommendations for improvement.  

• Manage replacement programs for glassware, china, silverware, and other operating assets to maintain established standards.  

Financial Management & Cost Control 

• Control stewarding departmental expenses and cleaning supply consumption through effective planning and monitoring.  

• Develop and manage the annual CAPEX plan related to Food & Beverage operating equipment and stewarding assets.  

• Monitor and strategically amortize operating equipment investments and replacement costs.  

• Analyze operational expenses and identify opportunities for cost optimization without compromising quality or service standards.  

• Prepare purchase requisitions and support budget forecasting activities.  

• Ensure proper stewardship of company assets and resources.  

Administration 

• Prepare monthly work schedules and staffing plans.  

• Monitor attendance records and departmental productivity.  

• Process purchase requisitions, maintenance work orders, and cleaning supply requests.  

• Maintain accurate records of inventories, inspections, training, and operational reports.  

• Follow up on maintenance requests to ensure timely completion.  

Cross-Functional Collaboration 

• Coordinate and maintain effective communication with Food & Beverage, Culinary, Engineering, Finance, Purchasing, Human Resources, and Security departments.  

• Support operational projects, special events, renovations, and opening initiatives as required.  

• Participate in continuous improvement initiatives that enhance operational efficiency, food safety, sustainability, and guest satisfaction. 

Requirements 

• Minimum 3-5 years of experience in a Stewarding Manager, Chief Steward, or similar leadership role within a luxury hotel or resort environment.  

• Strong knowledge of food safety regulations, sanitation standards, and HACCP principles.  

• Experience working with Food Safety Management Systems (FSMS) and audit processes.  

• Proven experience managing operating equipment inventories and replacement programs.  

• Knowledge of budgeting, cost control, CAPEX planning, and expense management.  

• Strong leadership, coaching, and team development skills.  

• Experience with scheduling, staffing, and labor productivity management.  

• Ability to work collaboratively with multiple operational departments.  

• Proficient in Microsoft Office and hotel management systems.  

• Excellent organizational and communication skills.  

• Bilingual English and Spanish preferred.  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.