Strategic Account Director (West)

Attentive is hiring a Strategic Account Director (West). It pays $150k-$180k a year and Level rates it ; you can apply on Attentive.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Salesforce, account management and b2b saas.
Level classifies it as a senior role.
Level lists 30 other open roles at Attentive.

AI in this role

Strategic Account Director driving expansion and retention for an AI-powered marketing platform.

salesforce

account-managementb2b-saassalesforecastsnegotiation

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role
As a Strategic Account Director at Attentive, you will be instrumental in driving expansion and retention opportunities across Attentive’s Strategic customer base.

You are the point person leading engagement with customers with the goal of uncovering expansion, upsell, and retention opportunities across the customer's entire portfolio of brands and regions. You have the ability to build strong relationships with key decision makers and to create a pipeline of new opportunities within current accounts but having a deep understanding of their challenges, priorities and initiatives.. Your skills in navigating complex decision-making processes and influencing key stakeholders will result in successful closures of those deals.

What You'll Accomplish

Engage with senior-level decision makers to identify and pursue opportunities for growth within New Vertical accounts
Drive renewal conversations within these accounts and ensure successful commercial retention of these key customers
Provide timely and accurate weekly forecasts
Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
Prepare and present data and trends to customers on usage and engagement of Attentive platform in order to compel customer to increase investment
Manage customer inquiries related to commercial aspects of their Attentive agreement
Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Your Expertise

7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person
Experience selling Email is strongly preferred
Experience working in a SaaS, MarTech, AdTech or startup preferred
Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce
Demonstrated strong competency around objection handling and creating alignment around product price / value
Analytical account development strategy, using data to find opportunities and prove value
Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently
Entrepreneurial mindset and desire to define processes and build strategy
Demonstrated experience consistently meeting and exceeding quota, with references
Willingness to travel (up to 25%)

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

For US based applicants:
- The US base salary range for this full-time position is $150,000 - $180,000 annually + commission + equity + benefits
- Our salary ranges are determined by role, level and location

Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

How we rate this

Strategic Account Director (West) at Attentive rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Strategic Account Director (West) is an open job at Attentive.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $150k-$180k a year.
The role is based in United States.
The job was posted on July 30, 2026.
Seniority: senior.
Applications are handled by Attentive. Apply on Attentive

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementB2b SaasSalesForecastsNegotiationSalesforce

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where b2b saas was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where forecasts was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, B2b Saas, Sales, Forecasts, and Negotiation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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