Support Engineer, Amazon Leo Enterprise Customer Support

Amazon is hiring a Support Engineer, Amazon Leo Enterprise Customer Support in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting mentions Tcp Ip, Bgp and Sd Wan among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide technical support and troubleshoot complex satellite network issues for Amazon Leo customer support.

Tcp IpBgpSd WanMplsDnsDhcpHttpsTcpdumpTracerouteMtr

network-troubleshootingsatcomcustomer-supportos-support

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

Basic qualifications

- 4+ years of network and operating system support experience
- Hands on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN,MPLS, DNS, DHCP, HTTPS,tcpdump, traceroute, mtr, etc.)
- Demonstrated hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
- Strong background in L3 NOC operations with experience in emergency response and on-call support scenarios.

Preferred qualifications

- CCNA or equivalent level networking certification
- Previous experience in teleport operations or military SATCOM environments.
- Advanced knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
- Good understanding of AWS Networking concepts and associated services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer, Amazon Leo Enterprise Customer Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer, Amazon Leo Enterprise Customer Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on May 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Network TroubleshootingSatcomCustomer SupportOs SupportTcp IpBgpSd WanMpls

Also common in customer service jobs at this level

AI agents SQL Generative AI Azure Python Google Cloud

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where network troubleshooting was part of your work. What did you do?
Tell me about a project where satcom was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where os support was part of your work. What did you do?
Walk me through how you've used Tcp Ip in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Network Troubleshooting, Satcom, Customer Support, Os Support, and Tcp Ip. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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