Support Engineer II, CMT Tech Support

Amazon is hiring a Support Engineer II, CMT Tech Support in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

At Amazon, you will define your goals, exceed them, and set new ones. We are looking for a seasoned Application Support Engineer, who has hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key job responsibilities
• Provide first level of support for handling tickets, operational issues from production services
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Basic qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Bachelor's degree in computer science or equivalent

Preferred qualifications

- Experience with AWS, networks and operating systems

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How we rate this

Support Engineer II, CMT Tech Support at Amazon rates 31 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.