Support Engineer II-Ext - AMZ23658.6

Amazon is hiring a Support Engineer II-Ext - AMZ23658.6 in Atlanta, United States. It pays $114k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Linux, Windows and Tcp Ip among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Support Engineer II providing advanced remote technical support and troubleshooting for AWS cloud network and system issues.

LinuxWindowsTcp IpDnsDhcpAWS

network-troubleshootingcloud-migrationtechnical-support

Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext - AMZ23658.6
Location: Atlanta, GA

Multiple Positions Available:

1. Provide advanced remote technical support to customers
by responding to difficult technical inquiries related to large
and production critical issues to propose solutions to and/or
resolve root causes of cloud network and/or system issues.
2. Lead and oversee documenting all varieties of corner case
scenarios and troubleshooting of workflows in AWS internal
knowledge databases, and create tutorials, how-to videos
and other technical materials for the AWS customer
community.
3. Navigate and configure complex Linux/Windows systems
and troubleshoot difficult issues.
4. Apply advanced knowledge of information science and
technology to perform difficult network troubleshooting of
Amazon services using tools and technologies, including
TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL.
5. Execute migrations of existing on-premise environments to
AWS Cloud, grow clients' existing cloud architecture by
onboarding them onto new AWS services and provide
maintenance support by providing complex technical
assistance.
6. Analyze product and reports on support performance
metrics to measure support success, service performance
and drive customer facing platform improvements.
7. Act as a liaison between service development team and
support engineering team, communicating customer
feedback through tech sync meetings for product and
service improvement.
8. Participate in bug bash events to identify straightforward
bugs and improve documentation to support overall
customer experience.
9. Execute customer code assessments and support
customers in code development to deploy customer
applications on the AWS cloud.

(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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Basic qualifications

Master’s degree or foreign equivalent in Networking, Information Technology, Computer Science, Engineering or a related field and 1 year of experience in the job offered or a related
occupation. In alternative, Bachelor’s or foreign
equivalent in Networking, Information Technology, Computer Science, Engineering or a related field degree and three years of experience in the job offered or a related occupation.
Experience must include one year of experience in each of the following:
1. Configuring, managing, and troubleshooting largescale systems, including cloud virtualization, distributed networks, and co-location;
2. Providing Linux or Windows Operating System
support;
3. Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems.

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Preferred qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer II-Ext - AMZ23658.6 at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer II-Ext - AMZ23658.6 is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $114k-$160k a year.
The role is based in US, GA, Atlanta.
The job was posted on September 8, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Network TroubleshootingCloud MigrationTechnical SupportLinuxWindowsTcp IpDnsDhcp

Questions you could be asked

Tell me about a project where network troubleshooting was part of your work. What did you do?
Tell me about a project where cloud migration was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
What's a project where you used Linux hands-on?
Walk me through how you've used Windows in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Network Troubleshooting, Cloud Migration, Technical Support, Linux, and Windows. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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