Support Engineer III, AMC, Ad-Tech Solutions

Amazon is hiring a Support Engineer III, AMC, Ad-Tech Solutions in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions SQL, Amazon Marketing Cloud and technical support among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Senior Support Engineer providing technical support and investigating issues for Amazon Marketing Cloud ad-tech solutions.

SQLAmazon Marketing Cloud

technical-supporttroubleshootingdata-analysiscloud-computing

Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and dedicated cloud-based environment in which advertisers can easily perform analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertiser’s own data sets, as well as their Amazon Advertising campaign events, such as impressions, clicks, and conversions. AMC enables advertisers to perform campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to make more informed decisions about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our success.

Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? AMC is seeking a Sr Support Engineer to provide support to partners and external customers as they build business-critical applications on our platform. You'll also work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible.

Key job responsibilities
In this role, you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support on AMC. Our customers are large enterprises, direct and agencies.You would often interact with customers’ Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying root cause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software fixes. This is a complex, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers’ most basic need. While we obsess over issue resolution, in this role you will also develop tools to scale our support & service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an issue in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon to be the level at which we need to operate.
A day in the life

* Track, investigate, and resolve customer questions and issues using appropriate communication channel including phone, email, and live as well as asynchronous at various levels of complexity and customer impact.
* Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations.
* Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution.
* Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments.
* Use case management tools to manage and prioritize issues based on multiple factors including customer impact.
* Build & Contribute to training material and documentation for both internal and customer-facing users.
* Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
* Providing support directly to data analysts who are using Amazon Marketing Cloud.
* Writing queries, code samples, tutorials, and technical articles for the customer community
* Working with customers to understand how they are using our services, and providing feedback to development teams
* Collaborating with internal stakeholders to drive timely customer communication
* Driving internal projects that improve support-related processes and our customer's user experience

Basic qualifications

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems

Preferred qualifications

- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer III, AMC, Ad-Tech Solutions at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer III, AMC, Ad-Tech Solutions is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on July 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportTroubleshootingData AnalysisCloud ComputingSQLAmazon Marketing Cloud

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Troubleshooting, Data Analysis, Cloud Computing, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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