Support Engineer III, Benefits Experience & Technology (BXT)

Amazon is hiring a Support Engineer III, Benefits Experience & Technology (BXT) in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include SQL, Python and AWS Glue.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Support Engineer building automation tools and data pipelines for employee benefits systems.

SQLPythonAWS GlueS3

data-pipelinesautomationtroubleshootingdebugging

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.

As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.

Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills (SQL, Python and AWS Glue are mandatory), take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
This is a 12 month Contract position.

Key job responsibilities
1. Work with Data engineering teams in fixing and building data pipelines
2. Supporting and building automations (SQL, Pythons, AWS, Glue, S3)
3. Understanding and executing manual process supporting Benefits Domain, identifying and building use cases for Automation

A day in the life
1. Work with Data engineering teams in fixing and building data pipelines
2. Supporting and building automations (SQL, Pythons, AWS, Glue, S3)
3. Understanding and executing manual process supporting Benefits Domain, identifying and building use cases for Automation

Basic qualifications

- Experience troubleshooting and debugging technical systems
- Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
- 2+ years of progressive experience in support engineering or software development or a related field
- 2+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar
- 2+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions
- Experience with AWS services, S3 and Glue

Preferred qualifications

- Experience with REST web services, XML, JSON
- Experience in systems patching and maintenance
- Experience with ETL processes
- Experience with AWS services and Linux operating systems
- Experience in automation with CI/CD, Data Quality Management and Operations
- Good understanding of systems monitoring, debugging and troubleshooting
- Excellent technical knowledge in building and deploying cloud applications
- 1+ year of experience/understanding of AWS technologies such as S3, Glue, Lake Formation, Redshift or similar big data technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer III, Benefits Experience & Technology (BXT) at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer III, Benefits Experience & Technology (BXT) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on June 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data PipelinesAutomationTroubleshootingDebuggingSQLPythonAWS GlueS3

Questions you could be asked

Tell me about a project where data pipelines was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Pipelines, Automation, Troubleshooting, Debugging, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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