Support Engineer IV - AMZ9802461

Amazon is hiring a Support Engineer IV - AMZ9802461 in Detroit, United States. It pays $90k-$158k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions SQL, Perl and Ruby among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Support Engineer IV at Amazon responsible for maintaining production environments, supporting APIs, and resolving technical issues.

SQLPerlRubyCJava

troubleshootingmonitoringsoftware-maintenanceapi-support

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Detroit, Michigan
Job Number: AMZ9802461

Position Responsibilities:

Ensure availability and performance of Amazon's production environment for applications and services. Support development and release of Selling Partner APIs (SP-APIs) and data products, including developer-facing platform features. Maintain and improve developer UI and user-acceptance testing suites. Manage monitoring and metrics, respond rapidly to API outages, and resolve technical issues reported by sellers and developers. Update, track, and resolve technical challenges. Lead Correction of Error investigations for issues with large customer impact. Fix bugs, enhance code repositories and workflows, and build, test, deploy, and release changes to the production environment. Collaborate with platform and engineering teams to improve real-time monitoring of production system health. Participate in a 24/7 on-call rotation to support customers.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic qualifications

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java.#0000

Preferred qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer IV - AMZ9802461 at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer IV - AMZ9802461 is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $90k-$158k a year.
The role is based in US, MI, Detroit.
The job was posted on August 20, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

TroubleshootingMonitoringSoftware MaintenanceAPI SupportSQLPerlRubyC

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where monitoring was part of your work. What did you do?
Tell me about a project where software maintenance was part of your work. What did you do?
Tell me about a project where api support was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Troubleshooting, Monitoring, Software Maintenance, API Support, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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