Support Engineer - Japanese, Amazon Leo Enterprise Customer Support

Amazon is hiring a Support Engineer - Japanese, Amazon Leo Enterprise Customer Support in Singapore, Singapore. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Telnet, Dns and Dhcp.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Provides bilingual Japanese-English technical support for satellite network issues within the Amazon Leo broadband initiative.

TelnetDnsDhcpTcpBgpSd WanMplsOspf

technical-supportnetwork-troubleshootingsatellite-communications

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

Key job responsibilities
Job Specifics:

This role is fully onsite and requires flexibility to work and rotate shifts : weekends, holidays.

Language :

The role requires candidates to be fluent in atleast 2 languages : Japanese and English.

Required qualifications :
Experience in Network protocols like DNS/DHCP/TCP/BGP/SD-WAN/MPLS/OSPF and experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) and experience that includes strong analytical skills, attention to detail, and effective communication abilities

Basic qualifications

- 4+ years of network and operating system support experience
- Speak, write, and read fluently in Japanese
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or 3+ years of professional or military experience
- Knowledge of network design, protocols and troubleshooting
- 2+ years of technical support experience, or experience taking ownership and driving resolution on escalated customer issues
- Experience troubleshooting and documenting findings, or experience in technical support
- Demonstrated hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment.
- Strong background in NOC operations with experience in emergency response and on-call support scenarios.

Preferred qualifications

- 3+ years of satellite communications ground systems and operations experience
- Experience in Network protocols like DNS/DHCP/TCP, or experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Advanced knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer - Japanese, Amazon Leo Enterprise Customer Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer - Japanese, Amazon Leo Enterprise Customer Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SG, Singapore.
The job was posted on September 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportNetwork TroubleshootingSatellite CommunicationsTelnetDnsDhcpTcpBgp

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where network troubleshooting was part of your work. What did you do?
Tell me about a project where satellite communications was part of your work. What did you do?
What's a project where you used Telnet hands-on?
Walk me through how you've used Dns in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Network Troubleshooting, Satellite Communications, Telnet, and Dns. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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