Support Engineer - Spanish, Amazon Leo Enterprise Customer Support

Amazon is hiring a Support Engineer - Spanish, Amazon Leo Enterprise Customer Support in Dublin, Ireland. Level rates it ; you can apply on Level.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Level lists 22,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

Basic qualifications

- Speak, write, and read fluently in Spanish
- Experience in network and operating system support
- Background in L3 NOC operations with experience in emergency response and on-call support scenarios.
- Hands on experience in network design, protocols and troubleshooting tools (TCP/IP, BGP, SD-WAN,MPLS, DNS, DHCP, HTTPS,tcpdump, traceroute, mtr, etc.)

Preferred qualifications

- Experience in teleport operations or military SATCOM environments.
- Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
- Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
- Understanding of AWS Networking concepts and associated services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer - Spanish, Amazon Leo Enterprise Customer Support at Amazon rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Support Engineer - Spanish, Amazon Leo Enterprise Customer Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IE, D, Dublin.
The job was posted on October 16, 2026.
Applications are handled by Amazon. Apply on Amazon