AmazonSupport Engineer, WWOS Physical Security Innovation Solutions (PSIS)
Amazon is hiring a Support Engineer, WWOS Physical Security Innovation Solutions (PSIS) in Nashville, United States. It pays $71k-$124k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- The posting mentions hardware testing, video management systems and access control among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
- Posted within the past week.
AI in this role
Test physical security hardware and software, and validate AI-driven analytics and automation for global security infrastructure.
In this hands-on role, you will work at the intersection of hardware engineering and cloud technology, testing security devices against enterprise systems, coordinating with vendors and internal teams, and documenting your findings. You will drive projects independently while contributing to initiatives that protect Amazon's sites worldwide. If you thrive on solving complex technical problems and turning ambiguity into actionable outcomes, this is your opportunity to make a tangible impact on global security infrastructure.
Key job responsibilities
Test and qualify new and existing security devices against a variety of Video Management Systems (VMS), Access Control systems, and other third-party solutions, ensuring compatibility, integration, functionality, and quality standards are met.
Coordinate with vendors and internal teams to obtain the necessary equipment, software, and licensing needed for testing.
Build and test AI/ML-driven analytics and automation that extend the capabilities of physical security systems, validating accuracy before field deployment.
Provide technical guidance to internal teams and stakeholders as needed.
Help implement and integrate solutions with existing physical security systems and platforms.
Collaborate with cross-functional teams (e.g., Physical Security, OTI, Loss Prevention) to support organizational priorities.
Follow standard procedures for proper escalation of issues to the appropriate teams.
Create and maintain documentation (e.g., user guides, knowledge base articles) for hardware processes, procedures, and solutions.
Stay up to date with industry trends, emerging technologies, and security regulations in the physical security domain.
A day in the life
Your day starts by reviewing assigned projects. Mid-morning you set up a new security device in the lab, running compatibility and integration checks against Video Management Systems and Access Control platforms. You build and test AI/ML-driven analytics and automation that extend what our physical security systems can do, validating accuracy before field deployment. After lunch you track down vendor licensing, troubleshoot an integration issue, and document your findings so results are clear and repeatable. Working closely with the Program Management team, you largely drive your own work, building and qualifying the technology that keeps Amazon's sites secure.
About the team
The Physical Security Innovation Solutions team develops and supports security solutions across Amazon's global network. We start from the problem, understanding our customers and the risks they face, then develop, validate, and scale solutions that enable secure and efficient operations.
We identify, test, and qualify the hardware and integrations that power Amazon's physical security systems, partnering with field security teams, operations, and technology partners to prove what works and roll it out at scale. Our mission is to build innovative solutions that protect Amazon's people and facilities while supporting the growth of the network.
Basic qualifications
- 3+ years of technical support, or 3+ years of software development experience
- Experience scripting in modern program languages
- Experience with AI/ML technologies
- Experience troubleshooting and debugging technical systems, or experience troubleshooting and documenting findings
- Experience effectively communicating complex concepts through written and verbal communication
- Experience working on and delivering end to end projects independently
Preferred qualifications
- Experience troubleshooting & maintaining hardware & software RAID
- Bachelor's degree in Engineering, Computer Science, or a related field
- Knowledge of distributed applications/enterprise applications
- Experience with AWS products and services
- Certifications in one or more Video Management Systems (VMS) or Access Control systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 71,000.00 - 124,200.00 USD annually
How we rate this
Support Engineer, WWOS Physical Security Innovation Solutions (PSIS) at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where hardware testing was part of your work. What did you do?
- Tell me about a project where video management systems was part of your work. What did you do?
- Tell me about a project where access control was part of your work. What did you do?
- Tell me about a project where physical security was part of your work. What did you do?
- Tell me about a project where system integration was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Hardware Testing, Video Management Systems, Access Control, Physical Security, and System Integration. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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