ADIBSupport Officer - Telesales (outsource role)
AI in this role
Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures. Specialist Skills / Technical Knowledge Required for this role: • Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it
How we rate this
Support Officer - Telesales (outsource role) at ADIB rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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