AmazonSystems Development Engineer , Operations Infrastructure Services
Amazon is hiring a Systems Development Engineer , Operations Infrastructure Services in Nashville, United States. It pays $123k-$166k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include AWS, Generative AI and systems engineering.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Design and build infrastructure monitoring applications utilizing AI/ML and generative AI for incident detection.
We're an agile development team within Operations Infrastructure Services (OIS), part of Amazon Robotics, assisting fulfillment centers, delivery stations, and sortation centers globally. Our monitoring product gives operators a single, reliable view of device and network health—from live infrastructure telemetry to reliance-aware alarming that points to root causes instead of overwhelming teams with duplicate alerts. You'll have the opportunity to apply modern AI technologies, from AI-assisted incident detection to generative AI tooling that accelerates how we build and operate our network.
You might start your day reviewing a design for integrating metrics from a new device type being onboarded across OIS sites worldwide, then inspect runtime metrics to tune collection thresholds and data quality before shipping a monitoring improvement operators experience immediately. You'll partner with teammates on design reviews, participate in quick feedback loops, and own features end-to-end — working alongside infrastructure teams to deliver the monitoring experience needed to reduce building downtime and assistance. Throughout the day, you'll balance designing scalable monitoring solutions with hands-on implementation, working across back-end services and data pipelines while assisting each other's growth and bringing your authentic perspective to the team.
Key job responsibilities
- Design, build, and operate scalable monitoring infrastructure on AWS that ingests and processes high-volume device telemetry and network topology data
- Own systems end-to-end across monitoring tooling and data pipelines, from build through deployment, operation, and ongoing maintenance
- Partner with infrastructure and operations stakeholders to grasp monitoring gaps and translate them into reliable, automated solutions that reduce manual intervention
- Apply AI/ML and generative AI techniques to improve detection quality, reduce alarm noise, and streamline operational workflows
- Raise the bar on system reliability, operational excellence, and automation through thoughtful design, thorough testing, and continuous improvement
A day in the life
You might start by reviewing a design for integrating metrics from a new device type being onboarded across all Robotics buildings worldwide, then inspect runtime metrics to tune metric collection and quality before shipping a service improvement our operators experience immediately. Our team values partnership, quick feedback loops, and clear ownership.
Amazon offers a full range of benefits that assist you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
We're a close-knit, agile team that owns infrastructure monitoring for OIS within Amazon Robotics and ships to a worldwide operational fleet. We care deeply about the craft of software and foster each other's growth. Our vision centers on delivering reliable, intelligent monitoring that helps operators grasp their infrastructure at scale. You'll work with product and operations stakeholders to turn complex monitoring challenges into simple, elegant solutions. We're excited to welcome someone who align with our standards for well-architected software and collective problem-solving.
Basic qualifications
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
Preferred qualifications
- 3+ years of non-internship professional software development experience
- Experience with distributed systems at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 122,800.00 - 166,100.00 USD annually
How we rate this
Systems Development Engineer , Operations Infrastructure Services at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where systems engineering was part of your work. What did you do?
- Tell me about a project where infrastructure monitoring was part of your work. What did you do?
- Tell me about a project where telemetry was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Walk me through how you've used AWS in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Systems Engineering, Infrastructure Monitoring, Telemetry, Automation, and AWS. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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