Systems Development Manager, AWS Managed Operations

Amazon is hiring a Systems Development Manager, AWS Managed Operations in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include incident management, automation and team leadership.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Leads a global support engineering team utilizing agentic AI for proactive automation and operational resilience.

incident-managementautomationteam-leadershipsupport-engineering

Are you ready to transform how support engineering operates at scale? Amazon Web Services (AWS) Operations Management is seeking an experienced Support Engineering Manager to lead a global team that's evolving from reactive troubleshooting to proactive automation and engineering excellence using Agentic Al. In this role, you'll eliminate repetitive toil and create a follow-the-sun support model while building a team culture where engineers grow their careers through strategic problem-solving, not just ticket resolution.

You'll have the opportunity to create transformational impact across AWS by leading incident management at massive scale, championing automation-driven solutions, and mentoring engineers to think beyond immediate fixes. This isn't traditional support management—it's about architecting operational resilience, meeting demanding SLAs through innovation, and shaping how AWS delivers world-class service reliability to millions of customers globally.

AWS Operations Management (AWSOM) handles operational infrastructure responsibility for all services in AWS commercial regions, enabling service teams to focus on customer engagement and innovation development. The team automates operational tasks to eliminate toil and simplify operations without requiring deep service expertise, providing consistent operational experience across AWS. AWSOM is accountable for critical operational metrics including service pipeline freshness, host maintenance, and security campaign remediation.

The team's vision centers on scaling operational excellence through automation and engineering discipline. You'll join a culture that values proactive problem-solving, continuous improvement, and developing engineers who take ownership of complex systems. This is an environment where your leadership directly impacts AWS's ability to maintain the reliability and security that millions of customers depend on daily.

Key job responsibilities
- Lead and develop a support engineering team through career mentoring, performance management, and strategic project assignments that evolve engineers from support mindset to engineering mindset, fostering continuous learning and next-level performance

- Drive incident management and problem-solving at scale by directing technical responses during critical outages, analyzing root causes, and collaborating with engineering teams to advocate for permanent code fixes rather than temporary workarounds

- Establish and optimize follow-the-sun support operations by managing global handovers, coordinating cross-regional resources, and ensuring seamless 24/7 coverage while maintaining work-life harmony for your team

- Build process automation and operational excellence mechanisms by identifying repetitive toil, implementing automation workflows using agentic Al, updating support playbooks, and establishing metrics to measure team performance against SLAs, response times, and resolution rates

- Partner with stakeholders across AWS to define team vision and long-term strategy, working backwards from customer problems to set goals, allocate resources effectively, and balance tactical operational needs with strategic engineering initiatives

A day in the life
- Lead the deployment and operation of services in regions with specialised security needs.
- Report on the health of these services.
- Drive root cause analysis and coach others on performing them.
- Lead local development efforts to improve operational performance.
- Drive continual improvement in systems operations through the development of new tooling and automation.
- Define and drive projects and report on their progress.
- Meet with customers to develop relationships and clarify requirements.
- Create and refine the staffing and support plan for the services that you support.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience in managing system or software development teams
- Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems
- Experience in automation or monitoring frameworks, deployment or development
- Experience in systems administration, network engineering, or software development engineering
- Experience in distributed system management

Preferred qualifications

- Bachelor's degree in Engineering, Computer Science, Information Systems or a related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Systems Development Manager, AWS Managed Operations at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Systems Development Manager, AWS Managed Operations is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in GB, London.
The job was posted on September 3, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Incident ManagementAutomationTeam LeadershipSupport Engineering

Questions you could be asked

Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where support engineering was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?

Adapt your resume

List these exact terms on your resume: Incident Management, Automation, Team Leadership, and Support Engineering. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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