Systems Support Engineer, re:Cycle Reverse Logistics
AI in this role
Build, deploy, and maintain failure analysis testing infrastructure and automation for cloud computing hardware platforms.
Key job responsibilities
The Systems Support Engineer supports Reverse Logistics operations based in CVG110 by building, deploying, and maintaining failure analysis testing infrastructure for the world’s premier cloud computing platform. This role operates in a multi-platform, international lab environment supporting hardware testing, automation, troubleshooting, and continuous improvement.
Systems Support Engineers manage test automation infrastructure across multiple platforms and architectures and implement scalable testing, monitoring, and reporting solutions that improve hardware quality, reliability, and operational readiness.
Key job responsibilities
· Deploy, maintain, troubleshoot, and improve testing environments for Failure Analysis of platforms and components.
· Develop and support automation, scripting, and engineering tools that improve testing efficiency, reliability, and scalability.
· Utilize source control, code review, change management, and deployment mechanisms to safely implement technical changes.
· Monitor infrastructure health, investigate failures, identify root causes, and drive issues through resolution.
· Develop and improve reporting, dashboards, technical documentation, troubleshooting procedures, and operational processes.
· Manage engineering work through established project and ticketing mechanisms, including ownership, deliverables, risks, and escalations.
· Support testing solutions throughout the product lifecycle, from requirements and deployment through sustainment and continuous improvement.
· Maintain required test infrastructure materials, components, and inventory.
A day in the life
A Systems Support Engineer serves as a key technical owner within the Failure Analysis lab, responsible for deploying, maintaining, and troubleshooting the hardware and software that support test environments. The role requires strong ownership, sound technical judgment, and the ability to quickly identify and resolve issues that impact testing operations. Engineers work closely with Test Engineering, Failure Analysis, Hardware Engineering, and other partner teams to address cross-functional dependencies, improve system reliability, and ensure testing infrastructure remains scalable, available, and ready to support evolving business needs.
About the team
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
Basic qualifications
- 2+ years of Linux systems administration and/or development experience
- 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
- Bachelor's degree in Computer Science or other technical degree or related experience
- Knowledge of networking fundamentals
- Experience working in a 24/7 production environment
- Experience in Linux systems administration and/or development
- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell
Preferred qualifications
- 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- 2+ years of building scripts, tooling, and automation for large-scale computing environments experience
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience in network capture and systems troubleshooting
- Experience building scripts, tooling, and automation for large-scale computing environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, KY, Florence - 82,400.00 - 144,100.00 USD annually
How we score this
Systems Support Engineer, re:Cycle Reverse Logistics at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where hardware testing was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where scripting was part of your work. What did you do?
- Walk me through how you've used Python in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Hardware Testing, Automation, Troubleshooting, Scripting, and Python. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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