Commonwealth Bank of Australia
Talent Community | Customer Service Lending
AI in this role
Join a talent community for lending and banking professionals seeking future customer service lending roles at CommBank.
At CommBank, we're always interested in connecting with established lending professionals who combine strong lending expertise with a genuine passion for helping customers achieve their property and financial goals.
Whether you're a Branch or Mobile Home Lender growing your lending pipeline, or a Premier Banker or Relationship Manager supporting customers with broader banking and lending needs, we'd love to hear from you.
We're building a national Talent Community for future opportunities across Home Lending and Premier Banking within Customer Service Lending.
This is an expression of interest rather than a current vacancy. By joining our Talent Community, you'll be considered for future opportunities that align with your skills, experience and preferred location.
Why CommBank?
We know great lenders have options. That's why we've built an environment where lenders can do their best work, backed by:
- Market-leading technology that supports great customer outcomes.
- Strong operational, specialist and leadership support.
- Clear pathways across lending and the broader bank.
- Leaders who genuinely invest in their people.
- Competitive earning potential.
Whether you're looking to deepen your lending expertise, grow a larger portfolio or take the next step in your career, CommBank offers the support, capability and opportunities to help you get there.
How the process works
- Apply anytime: Apply using the link and tell us your availability and preferred locations.
- Complete Online Assessments: Help us get to know you and showcase your skills.
- Talent Acquisition Review: If online assessments are successful, our recruitment team will review your resume for past experience and transferable skills and may phone screen you to assess your suitability for current and future opportunities with CommBank.
- Talent Community Membership: If successful at assessment and review stages, we'll confirm your membership in our Talent Community for ongoing engagement about upcoming opportunities. As an active member of our Talent Community, you get the benefit of moving quickly from expressing interest to interview, without having to reapply.
- Get matched: We'll reach out when a suitable opportunity becomes available and fast-track your interview process.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 30/12/2026How we rate this
Talent Community | Customer Service Lending at Commonwealth Bank of Australia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where lending was part of your work. What did you do?
- Tell me about a project where mortgage lending was part of your work. What did you do?
- Tell me about a project where relationship management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Lending, Mortgage Lending, Relationship Management, and Customer Service. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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