Technical Account Manager

Stripe is hiring a Technical Account Manager in Mexico City, Mexico. Level rates it ; you can apply on Stripe.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions APIs, client facing and account management among its tools and skills.
Level classes it as a senior role.
Stripe has 718 other open roles on Level.

AI in this role

Technical Account Manager providing strategic support and operational solutions for Stripe's largest enterprise users.

apis

client-facingaccount-managementapiconsulting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

Provide a gold standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
Lead user facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions

Who you are

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years experience in enterprise level client-facing work
Strong product sense and energized by the challenge of solving difficult user related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Bachelor's Degree required

Preferred qualifications

Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium scale project management
Strong organizational skills and self-starting mindset
Experience with tools like Postman, xCode, Python, Webhooks, and ETL
Experience in the payments industry

How we rate this

Technical Account Manager at Stripe rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager is an open job at Stripe.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico City.
The job was posted on June 23, 2026.
Seniority: senior.
Applications are handled by Stripe. Apply on Stripe

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Client FacingAccount ManagementAPIConsultingAPIs

Questions you could be asked

Tell me about a project where client facing was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where api was part of your work. What did you do?
Tell me about a project where consulting was part of your work. What did you do?
Walk me through how you've used APIs in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Client Facing, Account Management, API, Consulting, and APIs. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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