Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN

Amazon is hiring a Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN for a remote role open to applicants in Malaysia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include AWS, technical support and cloud computing.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Provide enterprise technical account management and advisory services across AWS cloud infrastructure and services.

aws

technical-supportcloud-computingaccount-managementcustomer-advocacy

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS?

At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the technical advisor and 'voice of the customer' to organizations ranging from start-ups to conglomerates and enterprises—serving as their advocate to AWS product teams.

Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager team here

https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree or equivalent

Preferred qualifications

- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience in a 24x7 operational services or support environment
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Hands-on experience with AWS services and/or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MY, 15, Kuala Lumpur and is marked remote.
The job was posted on October 1, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportCloud ComputingAccount ManagementCustomer AdvocacyAWS

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer advocacy was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Cloud Computing, Account Management, Customer Advocacy, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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