Technical Account Manager, Enterprise Support, ES – APJC-ASEAN

Amazon is hiring a Technical Account Manager, Enterprise Support, ES – APJC-ASEAN for a remote role open to applicants in Singapore. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions AWS, Terraform and Kubernetes among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Provide technical account management and enterprise support for AWS cloud customers, ensuring workload reliability and operational excellence.

awsterraformkubernetesdocker

cloud-architectureenterprise-supporttechnical-account-managementnetworkingdatabase-management

The AWS Enterprise Support team is growing to meet the demands of a portfolio of always-on, latency-sensitive enterprise customers whose production workloads run across global AWS regions. As a Technical Account Manager (TAM), you will be the named technical point of accountability for some of the team's largest accounts — owning architectural guidance, operational strategy, and proactive support delivery end to end. The team is investing in three areas where you will have immediate impact: converting recurring support patterns into reusable automation and documented procedures, deepening technical expertise in databases, containers, networking, and capacity planning, and shifting the delivery mix from reactive case work to proactive resilience reviews, cost planning, and measurable customer outcomes. If you want to own a customer relationship where every interaction matters and your contributions raise the bar for the whole team, this is the role.

Key job responsibilities
- Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture, operational strategy, and launch readiness across global AWS regions.
- Assess customer environments for architectural risks and scaling constraints, then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
- Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
- Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
- Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers to raise the collective capability of the group.

A day in the life
You might start the morning reviewing an operational dashboard for a customer whose traffic can spike without warning, then jump into a call with their engineering team — in Mandarin — to walk through a scaling plan for an upcoming product release. After lunch you could be partnering with an AWS service team to troubleshoot a networking issue that spans a complex multi-account topology, and later in the afternoon you present a quarterly architecture review to a customer's leadership, highlighting risks mitigated and opportunities ahead.

About the team
We are a cross-border Enterprise Support team within AWS that serves enterprise customers headquartered in Singapore while their production infrastructure runs in global AWS regions. Our closest partners are the account teams and Solutions Architects on our shared accounts, along with AWS service teams in compute, database, container, and networking. As our customer portfolio grows and workloads become more demanding, we are looking for a senior engineer ready to take designated ownership of key accounts and help us scale proactive delivery through better mechanisms, deeper technical expertise, and shared tooling.

Basic qualifications

- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin.

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Technical Account Manager, Enterprise Support, ES – APJC-ASEAN at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, Enterprise Support, ES – APJC-ASEAN is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SG, Singapore and is marked remote.
The job was posted on October 1, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ArchitectureEnterprise SupportTechnical Account ManagementNetworkingDatabase ManagementAWSTerraformKubernetes

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where enterprise support was part of your work. What did you do?
Tell me about a project where technical account management was part of your work. What did you do?
Tell me about a project where networking was part of your work. What did you do?
Tell me about a project where database management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Cloud Architecture, Enterprise Support, Technical Account Management, Networking, and Database Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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