Technical Account Manager, ES - INDIA

Amazon is hiring a Technical Account Manager, ES - INDIA in Mumbai, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions AWS, cloud computing and it consulting among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Technical account manager to guide enterprise customers through cloud architecture, operations, and troubleshooting on AWS.

aws

cloud-computingit-consultingtechnical-supporttroubleshooting

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”

As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.

As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Learn and use Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
- Bachelor's degree or above in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 7+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience managing multiple projects, prioritizing, planning, and managing time
- Be mobile and travel to client locations as needed.

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Technical Account Manager, ES - INDIA at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, ES - INDIA is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, MH, Mumbai.
The job was posted on October 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingIt ConsultingTechnical SupportTroubleshootingAWS

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where it consulting was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Computing, It Consulting, Technical Support, Troubleshooting, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker