MiroTechnical Account Manager, Japan
Miro is hiring a Technical Account Manager, Japan in Tokyo, Japan. Level rates it ; you can apply on Miro.
Level's read on this job
- Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include APIs, prompt engineering and technical account management.
- Level classifies it as a senior role.
- Level lists 20 other open roles at Miro.
AI in this role
Partner with enterprise customers as a Technical Account Manager to drive AI-driven adoption and workflow transformation on Miro.
About the Team
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.
Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.
About the Role
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.
As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.
TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.
What you’ll do
Workflow Optimization:
Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities
Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities
Recommend integration strategies that drive alignment, efficiency, and business impact
Technology Optimization:
Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities
Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption
Help reduce tool fragmentation and enable teams to work more effectively within Miro
Change Management & Scaling:
Equip internal champions with strategies to scale adoption across teams, regions, and departments
Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models
Lead organizational change initiatives to position Miro as a strategic platform for innovation
Strategic Alignment & Continuous Improvement:
Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI
Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans
Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes
What you’ll need
5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow transformation, platform adoption, and change management at scale
Experience using analytics and data to drive decision-making and customer outcomes
Ability to facilitate executive-level discussions and cross-functional workshops with credibility
Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
Native-level Japanese and business-level English proficiency required
Experience in the Japanese enterprise market is highly advantageous
A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
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How we rate this
Technical Account Manager, Japan at Miro rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you structure and test a prompt to get consistent output from a language model?
- Tell me about a project where technical account management was part of your work. What did you do?
- Tell me about a project where workflow optimization was part of your work. What did you do?
- Tell me about a project where change management was part of your work. What did you do?
- Walk me through how you've used APIs in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Prompt engineering, Technical Account Management, Workflow Optimization, Change Management, and APIs. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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