Technical Claims Handler/Senior Claims Handler - Global/Specialty Insurance (Open)

Company:

Description:

We are currently seeking either a Claims Handler or Senior Claims Handler (depending on level of experience) to join our Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

Please note, this is not a call centre role and is technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

We will rely on you to:

• Receive, handle and manage new claim notification, subsequent updates and collection requests.

• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients

• Review and interpret policy wordings to obtain the best claims settlements for Clients

• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.

• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

• Claims handling experience is ideal however other insurance related or professional services experience may be considered

• Strong attention to detail with a methodical and conscientious approach.

• Planning and organisational skills.

• Quick to take on-board new information which is technical in nature.

• Analytically minded with the ability to resolve complex queries.

• Excellent written and verbal communication skills.

• Good numeracy skills.

• Able to promote continuous improvement and respond positively to change.

• Good standard of education.

What makes you stand out:

• CII qualifications or a willingness to study for and obtain.

• Previous general Commercial, Property, Liability, Construction or Financial Lines claims experience

• Previous training, coaching or mentoring experience.

• Well versed at dealing with complex/technical claims cases.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid