Technical CSM III - AMZ10291255

Amazon is hiring a Technical CSM III - AMZ10291255 in Houston, United States. It pays $154k-$208k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
The posting mentions Bedrock, AWS and Amazon Bedrock among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide technical consulting and guide enterprise customers through AWS cloud migrations, modernization, and generative AI adoption programs.

BedrockAWSAmazon BedrockEC2S3RdsSAP

cloud-computingtechnical-consultinggenerative-aichange-managementcustomer-success

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Technical CSM III
Job Location: Houston, Texas
Job Number: AMZ10291255

Position Responsibilities:

Demonstrate customer engagement skills through all levels of an organization including C-Suite. Maintain an in-depth knowledge and understanding of existing and developing technologies relating to cloud computing, to unlock opportunities for customers. Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. Accelerate customer adoption through education and engagement. Assist customers in identifying use cases for priority adoption of AWS and best practice implementations. Assist in developing long-term strategic relationships with key accounts. Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team. The Technical Customer Solutions Manager (CSM) III is a customer-facing technical role within AWS's Retail and Consumer Packaged Goods organization, serving enterprise customers in the retail, consumer packaged goods, e-commerce, everyday-essentials, and restaurant industries. The role is not a sales role (no revenue quota), not a contracting role, and not a people-management role (supervises no employees).

1. Processes, equipment, systems, projects, and products: The role involves working with AWS cloud services across compute, storage, database, migration, modernization, analytics, generative AI, and enterprise SAP workloads (e.g., EC2, S3, RDS/Aurora, AWS Transform, Amazon Bedrock, SAP on AWS). Projects include cloud migrations, application modernization, SAP migration and support, and AI/GenAI adoption programs across the customer's application portfolio.

2. Function: The role involves a combination of technical consulting, adoption program management, and project coordination. This role provides technical implementation guidance and consulting; the role does not perform direct sales, does not carry a sales quota, and does not execute or sign contracts.

3. Daily tasks supporting AWS adoption: Conducts customer discovery to identify cloud, SAP, and AI use cases; builds and executes adoption, migration, and modernization plans; leads technical enablement workshops and Experience-Based Acceleration (EBA) engagements; tracks adoption metrics and service consumption; identifies and removes technical and organizational blockers; and reports progress to customer and internal
stakeholders.

4. Customers and internal teams: Interacts with customer technical and business stakeholders, from engineers and IT managers to VP and C-suite executives, to align technical work with business outcomes. Internally, coordinates with Account Managers, Solutions Architects, Professional Services, and specialist teams to orchestrate delivery.

5. Authority: Manages adoption initiatives and project workstreams and coordinates cross-functional teams. Does not supervise employees, has no hiring authority, does not make sales decisions, and has no independent authority over contracts, budgets, or timelines; provides technical and adoption recommendations that inform customer and account-team decisions.

6. Tools and methods: AWS management and analytics consoles, CRM and opportunity-tracking systems, migration and modernization tooling (e.g., AWS Transform), SAP migration frameworks, and EBA, Working Backwards, and organizational change-management methodologies.

Areas, fields, and industries: enterprise cloud computing, SAP, and AI adoption within the retail, consumer packaged goods, e-commerce, and restaurant industries.

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Information Systems, Information Technology, Applied Science or a related field and five years of experience in the job offered or related occupation. Employer will accept seven years of experience in the job offered or related occupation as equivalent to the Bachelor’s degree and five years of experience. Must have one year of experience in the following skill(s): (1) Leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience; (2) customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience. Domestic and/or international travel up to 25% to perform role responsibilities may be required.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $153,600/year to $207,800/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic qualifications

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Information Systems, Information Technology, Applied Science or a related field and five years of experience in the job offered or related occupation. Employer will accept seven years of experience in the job offered or related occupation as equivalent to the Bachelor’s degree and five years of experience. Must have one year of experience in the following skill(s): (1) Leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience; (2) customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience. Domestic and/or international travel up to 25% to perform role responsibilities may be required.#0000

Preferred qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Technical CSM III - AMZ10291255 at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical CSM III - AMZ10291255 is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $154k-$208k a year.
The role is based in US, TX, Houston.
The job was posted on August 18, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingTechnical ConsultingGenerative AIChange ManagementCustomer SuccessBedrockAWSAmazon Bedrock

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where technical consulting was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Cloud Computing, Technical Consulting, Generative AI, Change Management, and Customer Success. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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