Technical Customer Service Specialist (Fixed Term)

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

The Technical Customer Service Specialist is responsible for providing support through various service channels: telephone, E-mail, Chat and Web Ticketing. You would receive, document and resolve customer inquiries and problems with the use of Consumer Compliance software products, educate customers on products and services and match product benefits with customer needs. This position is also responsible for the installation and configuration of Compliance Solutions Client/Server software in a customer’s network.

Responsibilities

• Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
• Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.
• Applies customer service policies.
• Educates customer on products and services offered.
• Enters information on customer call in Salesforce timely, accurately and completely.
• Must thrive in a fast-paced, self-managing, dynamic environment.
• Understand key business drivers and build knowledge of the company, processes, and customers.
• Supports WKCS (Wolters Kluwer Compliance Solutions) digital products with an understanding of the operational aspects of the software products.
• Maintains a high-level understanding of industry technologies and how WKCS software interacts with them.
• Understands and utilizes internal tools for documentation and record keeping.
• Analyzes and documents customer issues with the goal of resolving during the first contact.

Requirements

• Bachelor’s degree in Computer Science or related field or equivalent work-related experience.
• 1 - 2 years previous technical customer service experience.
• Networking, Database Administration - MS SQL Server, including knowledge of SQL scripting, jobs, maintenance plans, stored procedures, SQL troubleshooting skills.
• Data import/export - Different file formats.
• Knowledge of thin client architecture.
• Web experience in ASP.NET, AJAX, JSON, Web Services, ASMX, WSDL. HTML/DHTML, CSS.
• Familiarity with XML, MSLT, XSD, SOAP.
• Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
• Fluency in English.
• Available to work from 10:00 a.m. to 7:00 p.m.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
• Yearly performance bonus based on your seniority.
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year.
• Corporate Health Insurance.
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars).
• Up to 28 days of annual leave based on seniority.
• We have a strong Work from Home culture and take into consideration punctual needs and more.
• Flexible working schedule. You’ll find the flexibility for balance in your life.
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.