Technical Helpdesk Troubleshooter

KONE is hiring a Technical Helpdesk Troubleshooter. Level rates it ; you can apply on KONE.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Connected Services, Thd Tool and technical support among its tools and skills.
Level classes it as a mid-level role.
KONE has 925 other open roles on Level.
Posted in the last few days.

AI in this role

Provide remote technical support, troubleshooting, and connected services analytics for field maintenance technicians.

connected-servicesthd-tool

technical-supporttroubleshootingremote-supportanalyticssafety-compliance

Technical help desk and site support services for Front Lines
• Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
• Provide spare part identification support
• Support in proximity stock definition for new LIS
• Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
• Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
• Log all cases to THD tool
• When needed, assign/direct the case to a relevant expert in the organization or escalate to global
• Create knowledge base articles
• Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
• Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract

Training:
• Train local technicians during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to local training centers in training courses

Quality:
• Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
• Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
• COR review / identify units for Clinica visits
• Note: Clinica visits performed by Field Troubleshooter

Safety
• Be aware and operate within KONE safety requirements
• Ensure each site follows the global safety processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Technical Helpdesk Troubleshooter at KONE rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Helpdesk Troubleshooter is an open job at KONE.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Prague 6.
The job was posted on October 30, 2026.
Seniority: mid.
Applications are handled by KONE. Apply on KONE

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportTroubleshootingRemote SupportAnalyticsSafety ComplianceConnected ServicesThd Tool

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where remote support was part of your work. What did you do?
Tell me about a project where analytics was part of your work. What did you do?
Tell me about a project where safety compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Troubleshooting, Remote Support, Analytics, and Safety Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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