Technical Program Manager, Claims Technology Programs, On-Road Incident Management (ORIM)

Amazon is hiring a Technical Program Manager, Claims Technology Programs, On-Road Incident Management (ORIM) in Bellevue, United States. It pays $127k-$172k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

We are seeking a Technical Program Manager to lead the delivery of technology initiatives supporting claims, risk, and litigation operations. This role will own execution across a portfolio of claims-related products and platforms, ensuring successful delivery of integrations, system enhancements, data initiatives, and operational capabilities.

The TPM will serve as the connective tissue between engineering teams and business stakeholders, driving alignment across product, claims operations, legal, insurance, risk, and technology organizations. Success in this role requires strong technical program management skills, the ability to navigate ambiguity, and a track record of delivering complex cross-functional initiatives.

Key job responsibilities
• Own end-to-end delivery of claims technology programs spanning multiple engineering teams and stakeholder organizations

• Coordinate technical execution for integrations with third-party administrators (TPAs), insurers, claims vendors, legal systems, operational platforms, and enterprise data services

• Establish program governance, milestones, risks, dependencies, and communication mechanisms across complex initiatives

• Partner with Product Managers to translate business requirements into executable technical plans

• Drive resolution of technical blockers, architectural dependencies, and operational readiness activities

• Collaborate with engineering teams to define implementation approaches, rollout strategies, and success metrics

• Lead program reviews, executive updates, and cross-functional planning activities

• Build mechanisms to improve predictability, visibility, and execution quality across the claims technology portfolio

• Ensure compliance, data governance, security, and operational requirements are incorporated into program planning

About the team
Our team builds the technology platforms that power Amazon's logistics claims lifecycle, from incident intake through claim resolution. We connect engineering teams with claims operations, insurance, and legal stakeholders to deliver systems that handle global incident volume at scale. Our work spans data pipelines, integration platforms, automation tooling, and operational dashboards. We value technical rigor, clear communication, and shipping iteratively. You'll work alongside product managers, software engineers, and operations partners who move fast, manage ambiguity well, and care about building reliable systems that serve claimants, drivers, and partners at scale.

Basic qualifications

- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 3+ years of working directly with engineering teams experience
- Experience supporting claims, insurance, risk, litigation, or incident management platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 127,100.00 - 172,000.00 USD annually
USA, NY, New York - 139,900.00 - 189,200.00 USD annually
USA, TN, Nashville - 120,800.00 - 163,400.00 USD annually
USA, TX, Austin - 127,100.00 - 172,000.00 USD annually
USA, WA, Bellevue - 127,100.00 - 172,000.00 USD annually

How we rate this

Technical Program Manager, Claims Technology Programs, On-Road Incident Management (ORIM) at Amazon rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Program Manager, Claims Technology Programs, On-Road Incident Management (ORIM) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $127k-$172k a year.
The role is based in US, WA, Bellevue.
The job was posted on September 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon