Technical Program Manager III, ShopBop - Technology

Amazon is hiring a Technical Program Manager III, ShopBop - Technology in New York, United States. It pays $164k-$221k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions technical program management, cross functional leadership and marketing technology among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drives cross-team programs to implement AI-native personalization systems and marketing technology solutions.

technical-program-managementcross-functional-leadershipmarketing-technology

Are you passionate about building innovative technology solutions that connect premium fashion brands to their customers? Join our Marketing Technologies organization as we transform how Shopbop and Zappos deliver personalized customer experiences. We're seeking a Technical Program Manager who excels in communications, collaboration, and problem-solving to help drive cross-team coordination on complex programs. In this role, you'll organize and align technology initiatives across outbound communications, influencer marketing, personalization systems, customer data infrastructure, and search optimization platforms.

This position offers greenfield opportunities to think big and deliver one-of-a-kind solutions that will revolutionize marketing technology. You'll collaborate with multiple teams to consolidate brand-specific systems into shared platforms, strengthen our operational foundation, and implement AI-native technologies that ensure every customer interaction is personalized and reliable.

Key job responsibilities
- Manage the lifecycle of complex cross-functional programs with considerable impact, ensuring alignment between business stakeholders and technical teams across marketing technology domains.
- Drive crisp execution by developing clear technical requirements, creating high-level designs, and partnering with engineering teams to deliver simplified solutions with measurable success criteria.
- Lead technical discussions and reviews that harmonize discordant views, facilitate constructive dialogue, and build consensus around program vision and priorities.
- Proactively identify and mitigate risks before they become roadblocks, solving ambiguous problems through data-driven analysis and strategic thinking.
- Streamline processes and drive operational excellence procedures that improve concurrent project delivery while maintaining alignment with organizational objectives.

A day in the life
Your day revolves around extensive cross-team collaboration, where you'll coordinate with stakeholders across marketing, engineering, and product teams. You'll spend time organizing technical discussions, measuring twice before implementation, and aligning expectations across team deliverables to ensure all components work together seamlessly. You'll identify potential bottlenecks before they arise, facilitate resolution of technical challenges, and provide visibility into program health through clear communication channels.

About the team
We are the Marketing Technologies organization for Shopbop and Zappos, owning the technology that connects these brands to their customers through every message, recommendation, discovery moment, and page they see. Our team builds and operates platforms powering outbound communications, influencer and affiliate marketing, personalization and recommendations, customer data infrastructure, website frameworks, and search/discovery optimization.

Basic qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 163,600.00 - 221,300.00 USD annually

How we rate this

Technical Program Manager III, ShopBop - Technology at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Program Manager III, ShopBop - Technology is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $164k-$221k a year.
The role is based in US, NY, New York.
The job was posted on April 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementCross Functional LeadershipMarketing Technology

Questions you could be asked

Tell me about a project where technical program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where marketing technology was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: Technical Program Management, Cross Functional Leadership, and Marketing Technology. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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