Technical Solutions Expert

Orange is hiring a Technical Solutions Expert. Level rates it ; you can apply on Orange.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a mid-level role.
Orange has 919 other open roles on Level.
Posted within the past week.

AI in this role

Publication date : Nov 05, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Ensure outstanding customer experience.

Own incidents/changes assigned according to shift rules.

Own incident through its life ensuring service restoration & customer's business continuity.

Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network.

Resolve incidents within the set(SLA/SLO) & our KPIs.

Liaise with higher technical support levels, teams & vendors to drive incident resolution.

Initiate escalation procedures to higher technical levels and provide them with all fault details.

Log and track all action plan set during incident handling while ensuring regular updates to the customer in timely manner until resolution.

Keep management informed of major incidents and high impact.

Activate chronic procedures to respective groups and Voice Service Managers as necessary.

Ensure continuous development and maintain up to date knowledge of different technologies.

Deliver efficiently for any task or project assigned by the group manager.

Education/Certification:

Bachelor’s degree in Telecommunications or Computer Engineering.

Switched Voice experience-SIP tracing/ Analysis Knowledge

Microsoft TEAMS certification or equivalent experience .

Audio Codes certificationor equivalent experience .

CCNP Voice or equivalent experience is a plus.

Experience:

3-7 years Operational Experience in Voice/Networks.

Experience in one or more of the following technologies:

Switched Voice, good knowledge (H.323, SIP , SS7, ISDN, SBC, etc...).

Microsoft, good knowledge (Teams, AD, etc..).

Professional skills:

Good interpersonal and communication skills.

Customer service oriented.

Business focused & target achiever.

Fast learner.

Proactive approach.

Good time management.

Team player.

Ability to work under pressure.

Flexibility.

Problem solving & logical thinking.

Languages

English: Fluent spoken and written

French is a plus

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

How we rate this

Technical Solutions Expert at Orange rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.