Technical Support Engineer

Location: San Fernando de Henares (Madrid)
Immediate Start | Full-Time Position

TECHNICAL SUPPORT ENGINEER (Spain & Portugal)

We are looking for a Technical Support Engineer with 1 to 2 years of experience to support the aftermarket business across Spain and Portugal.

You will provide technical support to customers and internal stakeholders, helping to ensure service quality, equipment reliability and customer satisfaction. You will diagnose technical issues, deliver product expertise, support aftermarket sales activities, identify improvement opportunities and work closely with customers, service teams and other departments.

The position reports to the Aftermarket Sales Director, Business Area Mining, Spain & Portugal.

Profile Required

Position Purpose

To support the technical organization in the diagnosis, follow-up and resolution of machine-related issues, collaborate in warranty management activities, and act as a technical liaison between customers, distributors and the factory.

The role is designed to develop progressively into a position with broader technical responsibilities.

Key Responsibilities

1. Technical Support

• Analyze basic technical issues and perform initial diagnostics.
• Provide technical support to the aftermarket team and customers under supervision.
• Participate in customer site visits for learning purposes and field support.

2. Warranty Management

• Support the collection of technical information required for warranty claims.
• Participate in the initial analysis of failures and machine breakdowns.
• Prepare documentation for coordination with the factory.

3. Factory and Distributor Relations

• Support technical communication with factory functions, including Engineering and Product Support.
• Assist in providing feedback on recurring issues, machine performance and product improvement opportunities.
• Support technical interactions with the distributor in Portugal.

4. Training and Technical Knowledge Development

• Review technical documentation, manuals and internal procedures.
• Participate in internal and external training programs.
• Contribute to the development of internal technical documentation.

Qualifications

Education

• Degree in Mining Engineering or similar.
• Additional training in mining equipment, hydraulics, electrical systems or maintenance is an advantage.

Experience

• 1 to 2 years of professional experience in a technical role, preferably in mining, quarrying or the support of heavy equipment, such as maintenance, service, warranty or operations.
• Experience with rock drilling equipment is an advantage.

Languages

• English: mandatory.
• Portuguese: desirable.

Our Company Culture

Business Area Mining is part of the Sandvik Group and a global leader in the supply of equipment, tools, parts, services and technical solutions for the mining and construction industries. The Sandvik Group has approximately 41,000 employees in more than 150 countries worldwide.

Our equipment and services support customers across the globe to mine and excavate rock more safely and productively. Our offering includes rock drilling, rock cutting, loading and hauling, tunneling and quarrying solutions.

We conduct business in a sustainable and responsible manner, guided by high ethical standards. We put safety first and show care for the environment and the communities in which we operate.

We are proud of our inclusive, performance-driven culture, where you will join a collaborative environment with diversity and inclusion at the core of how we work. Our core values are:

• Curiosity – We explore challenges and innovate to shape the future.
• Responsibility – We put safety first, act with integrity and take responsibility for our people and our planet, building trust in everything we do.
• Customer Focus – Strong partnerships define our success. We listen, create, adapt and deliver, always staying close to our customers.
• Winning Together – We take the lead with a collaborative spirit and succeed as a team.

We are turning technology into human progress and knowledge into meaningful value. Working together, developing and implementing state-of-the-art manufacturing solutions for a more efficient, sustainable and prosperous world.

We promote a culture of innovation and continuous improvement and constantly strive to exceed customer expectations in a competitive and innovative industrial environment.

We believe that building diverse teams in an inclusive environment, embracing everyone, unlocks employees’ full potential and fosters innovation.

We value personal qualities characterized by a high level of integrity, flexibility and open-mindedness. You are eager to learn, contribute to continuous improvement and deliver results while collaborating effectively with colleagues, customers and other stakeholders.

At Sandvik, we strongly believe that diversity of experience, perspective and background creates a better environment for our employees, our business and, in turn, our customers.

Equity, fair play and passion to win, together with our safety-first culture, are part of our DNA.