Technical Support Engineer (m/f/d)

Sereact is hiring a Technical Support Engineer (m/f/d) for a remote role open to applicants in Germany. Level rates it ; you can apply on Sereact.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
This is listed as a remote role.
The posting mentions Ssh, Docker and Python among its tools and skills.
Level classes it as a mid-level role.
Sereact has 42 other open roles on Level.

AI in this role

Technical Support Engineer providing technical support and troubleshooting for AI-powered robotics systems.

sshdockerpythonsql

roboticstechnical-supporttroubleshootingdebugging

Who We Are

We are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments. Our AI-powered systems help businesses streamline operations, boost productivity and transform physical work.

Overview

We are seeking a highly motivated and technically strong individual to join our Technical Support team. You will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues. You will remotely access and diagnose robots using tools like SSH, Docker and Python and guiding customers through structured problem-solving processes on-site and collaborating with internal teams to resolve complex hardware and software issues. This role involves significant travel (approximately 50-75%) to customer sites across Europe.

Your Responsibilities

Support:

Provide first-line technical support to customers for our AI robotics systems.
Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
Collaborate with internal and external hardware and software teams to solve complex technical problems.
Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
Act as an on-call support contact during assigned shifts to address urgent customer issues.

Optimize:

Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
Maintain accurate documentation of incidents, solutions, and customer interactions.
Identify recurring problems and contribute to product and process improvement initiatives.
Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.

Qualifications:

Education and Experience

2+ years of work experience in robotics and customer-facing roles.
Experience with remote support tools and techniques, including SSH and Docker.
Willingness to travel across Germany

Skills

Proficiency in Python programming and the ability to debug code.
Working knowledge of databases and SQL
Strong troubleshooting skills with a methodical approach to problem-solving.
Excellent communication skills and experience working with customers in a technical support capacity.
Familiarity with robotics systems and their operational environments.
Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.

What We Offer

Wellpass (gym membership)
Flexible working hours
Option to work from home when needed
A motivated team and an open culture
Competitive compensation and excellent career development opportunities

How we rate this

Technical Support Engineer (m/f/d) at Sereact rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Support Engineer (m/f/d) is an open job at Sereact.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Germany and is marked remote.
The job was posted on September 16, 2026.
Seniority: mid.
Applications are handled by Sereact. Apply on Sereact

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

RoboticsTechnical SupportTroubleshootingDebuggingSshDockerPythonSQL

Questions you could be asked

Tell me about a project where robotics was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Walk me through how you've used Ssh in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Robotics, Technical Support, Troubleshooting, Debugging, and Ssh. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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