Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

Cursor is hiring a Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia for a remote role open to applicants in Singapore. Level rates it ; you can apply on Cursor.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting lists this role as remote.
Tools and skills the posting cites include Grok.
Level lists 120 other open roles at Cursor.
The role was posted in the last few days.

AI in this role

Grok

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

TECHNICAL SUPPORT ENGINEERING LEADER, SINGAPORE, AUSTRALIA, NEW ZEALAND, INDONESIA

We're hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to SpaceXSI users. In this role, you'll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You'll be at the forefront of ensuring users successfully leverage SpaceXSI, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience who thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

RESPONSIBILITIES:

Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
Drive operational excellence by improving workflows, building automations, and streamlining tooling
Champion documentation and knowledge sharing to empower both customers and teammates

BASIC QUALIFICATIONS:

Experience as a Technical Support Engineer or in a hands-on technical support role
Experience managing or leading a technical support team in a SaaS or developer-focused company

PREFERRED SKILLS AND EXPERIENCE:

Strong debugging and problem-solving skills, with a deep understanding of software development workflows
Familiarity with IDEs, LLMs, and AI-powered developer tools
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders
Self-starter with curiosity, creativity, and a bias for action

How we rate this

Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia at Cursor rates 47 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia is an open job at Cursor.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Singapore and is marked remote.
The job was posted on November 9, 2026.
Applications are handled by Cursor. Apply on Cursor

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Grok

Questions you could be asked

What's a project where you used Grok hands-on?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: Grok. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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