Technical Systems Engineer

Meet the Team

Join the Integrated Platforms team within Cisco’s Workforce Productivity Applications (WPA) organization. We are on a mission to simplify the digital experience for all Cisco employees through our "Zero Ops" initiative—eliminating manual intervention by driving self-service across our Email, M365, and Google platforms. We are currently spearheading "Project Athena," where we are revolutionizing the employee experience by building cutting-edge, AI-integrated portals and automated workflows that streamline support and empower end-users.

Your Impact

You will  be implementing email, M365 and Google-based systems and services in the area of automation, AI and self-service, including  the technical design and implementation of complex software systems, bridging the gap between operational requirements and scalable, automated solutions. By architecting high-impact self-service portals and orchestrating AI agents, you will directly reduce manual operational overhead and transform how our global workforce interacts with enterprise technology. You will play a pivotal role in creating a unified, intelligent user experience that supports our hybrid work environment.

Responsibilities

• Architect and develop high-impact, self-service portals and automated workflows for Email, M365, and Google ecosystems.

• Integrate AI capabilities and Model Context Protocol (MCP) servers to provide intelligent self-healing systems.

• Design and maintain secure, scalable, full-stack applications with a focus on intuitive UX/UI.

• Implement robust CI/CD pipelines to automate engineering and operational processes.

• Collaborate with cross-functional teams to identify and eliminate manual operational bottlenecks, translating business requirements into technical solutions.

Minimum Qualifications

• Bachelor’s degree + 7 years of related experience, or Master’s + 4 years, or PhD + 1 year (or equivalent work experience).

• Knowledge in M365, Google Workspace and Cloud Platform, email technology, Microsoft Purview and Microsoft Defender.

• Proven track record in full-stack software engineering, including designing/developing scalable web applications and enterprise service APIs.

• Demonstrated experience building AI-based self-service portals utilizing Retrieval-Augmented Generation (RAG) and prompt engineering.

• Proficiency in modern programming languages and frameworks (Python/FastAPI, Node.js/TypeScript, React).

• Extensive experience integrating with enterprise platforms (Microsoft Graph API, Google API’s) and implementing secure OAuth 2.0/Entra ID authentication.

• Solid understanding of database technologies, including MongoDB, PostgreSQL, Oracle, and MS SQL, with experience in API integration (REST/JDBC).

Preferred Qualifications

• Advanced experience in AI agent orchestration and building Model Context Protocol (MCP) servers.

• Deep understanding of system architecture for highly available, distributed cloud applications.

• Proficiency in PowerShell and scripting (Bash/Shell) for automation and system integration.

• Experience acting as a senior individual contributor, guiding technical design and driving best practices.

• Familiarity with AI coding assistants (e.g., Claude Code, Cursor) and infrastructure-as-code tools.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.