Telecaller- Bangalore (Contractual)

FlixTrain is hiring a Telecaller- Bangalore (Contractual) in Bengaluru, India. Level rates it ; you can apply on FlixTrain.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions CRM, tele calling and customer support among its tools and skills.
Level classes it as a junior role.
FlixTrain has 127 other open roles on Level.

AI in this role

Telecaller needed for outbound feedback collection, inbound customer support, and rating optimization in Bangalore.

crm

tele-callingcustomer-supportoutbound-callscommunicationmultitasking

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.

Key Highlights

Location: Madiwala Lounge, Bangalore
Contract: 12‑month renewable contract, target‑driven role
Shifts: Non‑traditional hours (we operate 24/7)
Compensation: Fixed compensation

About the Role

Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

Experience: 1–3 year in tele‑calling, customer support, or backend operations.
Languages: Fluent in English and Tamil/Telugu/Kannada.
Skills:

Strong verbal communication and persuasion skills
Ability to multitask and adapt quickly in a fast‑paced setting
Comfort working rotating or non‑traditional shifts

Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

Join a young, energetic team that’s reshaping how India travels by bus
Hands‑on experience in a high‑visibility, metrics‑driven role
Opportunity to learn Flix’s tech platform and customer‑centric processes

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

How we rate this

Telecaller- Bangalore (Contractual) at FlixTrain rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Telecaller- Bangalore (Contractual) is an open job at FlixTrain.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bangalore.
The job was posted on October 1, 2026.
Seniority: junior.
Applications are handled by FlixTrain. Apply on FlixTrain

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Tele CallingCustomer SupportOutbound CallsCommunicationMultitaskingCRM

Questions you could be asked

Tell me about a project where tele calling was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where outbound calls was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where multitasking was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Tele Calling, Customer Support, Outbound Calls, Communication, and Multitasking. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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