Trader Intelligence Engineer

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What’s the role

Shell is seeking a Trader Intelligence Engineer to join its team in Houston, TX

This role leads and continuously improves the integration, operation, and transformation of a large, complex IT estate supporting a global energy trading business. Working as part of a global team, it is a key part of transforming the trader experience Shell ecosystems and positioning Trading for the Future.  

The role creates business value through operational stability, automation, and intelligent observability. The role designs, implements, and scales AIOps and AI‑enabled operational capabilities, leveraging internal automation and AI platforms to improve productivity, accelerate incident resolution, and automate IT operations for the trading floor.

This includes building and operating use cases such as anomaly detection, predictive maintenance, intelligent alerting, root cause analysis, and self-healing workflows, while ensuring strong governance, risk management, security, and ethical use of AI. The role also automates operational processes and reconciliations using industry-standard AI and observability tools across the whole delivery stack. It monitors and optimizes AI system performance and translates operational data into actionable insights. In addition, it leads to the adoption of observability tools, service-to-desk and desk-to-application mapping, contextualized alerting, and service health visualization to improve situational awareness and trader outcomes.

A key focus of the role is enhancing the trader experience by engaging effectively with enterprise service teams, developing the "detection brain," defining alerting and self-healing rules, continuously improving trader outcomes, and embedding AI-driven operations as a core capability across Trading & Supply Core Services and broader teams.

Accountabilities:

• Resolve issues affecting trading-critical services, hybrid infrastructure, and supplier-supported platforms
• Support complex and time-sensitive incidents by applying sound technical judgment, clear decision-making, and effective major incident management
• Help manage change activity, vulnerabilities, and operational risks that could impact trading operations
• Improve the end-to-end trader and stakeholder experience by partnering with business stakeholders, global support teams, enterprise teams, and vendors
• Design, build, and operate AIOps capabilities such as anomaly detection, predictive maintenance, root-cause analysis, intelligent alerting, and self-healing workflows
• Lead observability strategy, service mapping, operational intelligence, service-health views, desk-to-application mappings, contextual alerts, and alerting frameworks across trading-critical services
• Use observability and monitoring tools such as Dynatrace, Aternity, SolarWinds, GrayLog, Azure Monitor, ThousandEyes, Kafka, Grafana, and related platforms to improve service reliability and visibility
• Develop automation solutions using AI, Python, PowerShell, machine learning, ML Ops, Microsoft 365, Power Apps, Power Automate, and Copilot Studio to improve operational efficiency
• Work with Azure technologies such as ADF, Storage Containers, Databricks, SQL, and Cosmos DB to support automation and data-driven operations
• Utilize telemetry, user experience, operational data, KPIs, and AI outcomes to proactively identify risks and improve service reliability, efficiency, and trader experience
• Evaluate, prototype, and adopt internal automation, AI, Agentic AI, AI Foundry, LLMs, Copilot Studio, and front-end tools such as React through practical proofs of concept
• Drive adoption of AIOps across the Trading & Supply Core Services team and embed AI-enabled operations as a core capability
• Lead Trader 360 engagement across the Americas and coordinate with other regions to improve the global trader experience

What you bring

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Bachelor’s degree

• At least 8 years of experience in production support, infrastructure operations, application support, or service operations, including at least 3 years of experience with AIOps solutions or AI-enabled operations
• Experience supporting energy trading, commodity trading, financial trading, or trading floor environments is preferred
• Demonstrated hands-on experience with one or more of the following platforms: Dynatrace, Aternity, SolarWinds, Grafana, ThousandEyes, Azure Monitor, Graylog, and/or Kafka
• Experience working within Microsoft Azure environments
• Demonstrated ability and interest in working effectively in a high-pressure, fast-paced trading floor environment

What we offer

The base salary range for this position is $124,000 - $186,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United States

With more than 11,000 employees, Shell has been in the US for more than 100 years and is delivering secure energy supplies across America.

From producing a reliable supply of oil and gas in the US Gulf of America to biofuels, our retail sites and EV charging network, to marketing and trading electricity generated by gas plants, solar and wind power, we are one of the few countries where every Shell business is represented.

We are working with our customers to deliver the energy the world needs today and building the energy systems of tomorrow, all while creating value for society and shareholders.

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