Training Officer

Job Summary

Responsible for developing the knowledge and skills of a company's workforce. Ensure that the workforce can meet its current and future objectives, and deliver quality products and services that meet customer's needs. By developing skills and helping individuals reach their potential, trainer helps to build employee satisfactions, making it easier for company to attract and retain a quality workforce. He is responsible for managing, designing, developing, coordinating and conducting all training programmes across SCM operations.

Job Responsibilities

• Plan, direct and conduct overall training programme for employees working with SCM.
• Carry out new starter Novice MHE training
• Carry out MHE operator refresher training
• Support the wider business units with MHE training as required
• Carry out Defensive driving training
• Carry out Staff Inductions
• Carry out First Aid and Fire awareness training for staff as required.
• Attend monthly site safety meeting and update on all matters relating to operator MHE training
• Set goals, priorities and broad objectives for staff MHE training in collaboration with line managers and employees in order to reduce the cost, severity and frequency of accidents.
• Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for the same.
• Coordinate the safety activities of all safety and training personnel to ensure maximum benefit across the company.
• To be involved in investigating MHE incidents and accidents
• Evaluate and review operating procedures and Safety precautions to minimise the potential for accident and injury.
• Supervise and participate in accident/ incident investigations.
• Ensure optimum level of customer satisfaction and compile all feedback to analyse work of employees.
• Co-ordinate with line managers and supervisors to assess the training needs of individual departments.
• Should evaluate the competency level of individual trainees to enable him work with employees with different knowledge and skill levels.
• Manage and maintain in-house training facilities and equipment.
• Research and recommend new training methods.
• Assess training effectiveness to ensure incorporation of taught skills techniques into employees work behaviour.

Candidate Requirements

• Proven work experience as a Trainer or similar role (coordinator/ facilitator).
• Must be a MHE operative, with a recommended minimum 2 years experience.
• Multi- skilled trainer who can deliver courses for a wide range of MHE. 
• Proven ability to complete full training cycle (assess and analyse needs, develop learning objectives, design and develop training programme, coordinate, monitor and evaluate).
• Strong communication skills, preferably bilingual with English and Arabic.
• Excellent Interpersonal, written and verbal communication skills.
• Good organisational and self-management skills
• Administrative skills to manage training programmes.
• Competencies in MS Office and Presentation Skills.
• Skill in analysing and organising information to develop, evaluate and improve safety and training programmes.
• Ability to identify training needs and to facilitate and/ or provide training programme to meet those needs, and to conduct training on a variety of subjects (MHE operator training, Defensive driving, First Aid, Customer care etc).
• Ability to communicate effectively, clearly, and concisely with individuals and groups, both orally and in writing.
• Ability to work under pressures of time constraints and conflicting demands.
• Degree/ or Diploma or equivalent is required, but will accept a combination of education and prior experience.
• Candidate with MHE instructor certification is preferred
• 4-5 years experience in a professional logistics warehousing environment.

Education

Diploma or Bachelor's Degree