Training Specialist II, OPTIMA
AI in this role
The Training Specialist II is a high-ownership individual contributor within Optima’s Training & Development organization, responsible for designing, executing, and continuously improving training programs that drive measurable business outcomes across 2 assigned programs. This role operates at the intersection of operational excellence and data-driven decision making — requiring the ability to independently translate business challenges into structured training solutions that deliver measurable impact within assigned programs.
The ideal candidate is a confident and credible partner to senior stakeholders, a detail-oriented operator who builds for quality and consistency, and a performance-focused professional who holds themselves and their programs to high standards. They are comfortable presenting at Global WBRs and MBRs, navigating cross-functional complexity, and driving alignment across Ops, Quality, MOSAIC, SWOT, and Account Management teams
Key job responsibilities
- Design and implement end-to-end training programs for 2 processes — including new hire onboarding, cross-training, upskilling, and refresher programs — that target measurable improvements in quality, throughput, and DA readiness
- Own the full training lifecycle for assigned programs: SOP review, training plan creation, session delivery, OJT, CCS, and production sign-off
- Lead UATs and pilot annotation requests independently, partnering with Account Managers to ensure training readiness ahead of program launches
- Proactively identify and clear training blockers — escalating risks to leadership with clear recommendations rather than problems alone
- Define and document launch readiness criteria, ensuring all dependencies are cleared before training begins
- Partner with PMs, Account Managers and Ops leaders to define ramp plans, success metrics, and go/no-go checkpoints
- Own the tracking, standardization, and reporting of all training metrics — including learner satisfaction, post-training quality, ramp-to-production timelines, and assessment performance
- Deep dive into training process data to identify root causes of quality shortfalls and design targeted interventions; track improvement outcomes against baseline
- Own all status communications for assigned programs, including flashes, fortnightly stakeholder updates, and leadership emails — ensuring timely, accurate, and audience-appropriate messaging
- Present training outcomes, risks, and recommendations at WBRs and MBRs with confidence and data-backed narratives
- Identify opportunities to automate, scale, or innovate training delivery
Basic qualifications
- Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
- Bachelor's degree or equivalent, or 2+ years of equivalent experience
Preferred qualifications
- Experience in project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Training Specialist II, OPTIMA at Amazon scores 32 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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