Transcend: Process Manager, Global Trade Services

Johnson & Johnson is hiring a Transcend: Process Manager, Global Trade Services in Toronto, Canada. It pays CAD 112k-CAD 162k a year and Level rates it ; you can apply on Level.

AI in this role

Process Manager for Global Trade Services modernizing supply chain operations as part of a business transformation program.

process-managementsupply-chainglobal-trade

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Enterprise Management

Job Sub Function:

General Management

Job Category:

People Leader

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Ireland, Italy, and Netherlands - Requisition Number: R-102187

Canada - Requisition Number: R-103603

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for Transcend: Process Manager, Global Trade Services (GTS)!

This hybrid position will be located in Cork, Ireland. Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs locations such as: Latina, Italy; Leiden, Netherlands; or Toronto, Ontario (CAN). Remote work options may be considered on a case-by-case basis and if approved by the Company.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

As member of the IM Transcend Team, the GTS Process Manager will help shape a major business transformation that strengthens how we serve patients, support employees, and enable future growth. The Manager is responsible for helping design, improve, and deliver the future of global trade operations through J&J's Transcend transformation program. This role works across regions, business functions, and technology teams to build global trade processes within a modern ERP environment. The Manager will connect business requirements, compliance needs, and digital capabilities to create solutions that are standardized, scalable, and practical for the people who use them.

As a Process Manager, this role will lead efforts to evaluate, design, and improve Global Trade Services processes while supporting implementation of Johnson & Johnson's global ERP template. They will bring clarity to complex problems, move work forward with accountability, and help teams make decisions that support quality, compliance, and business value. The Manager will also balance strategy and execution, influence across functions, and translate technical or compliance requirements into clear business outcomes.

KEY RESPONSIBILITIES:

Design and document current and future-state global trade processes.
Convert business challenges and operational needs into practical, standardized solutions.
Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.
Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.
Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.
Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.
Monitor risks, issues, and dependencies, and raise concerns early with clear recommendations.
Help confirm global trade processes align with applicable trade regulations, company policies, and internal controls.

QUALIFICATIONS:

EDUCATION:

Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean, Six Sigma, or Process Excellence

EXPERIENCE AND SKILLS:

Required:

Minimum of 6 years of relevant professional experience
Experience supporting global trade compliance operations, trade controls, or related business processes (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
Experience designing, improving, or implementing business processes
Knowledge of ERP systems (SAP preferred)
Strong analytical, problem-solving, and decision-making capabilities
Ability to communicate and collaborate effectively and build relationships, with both technical and business teams, within a global, matrixed environment

Preferred:

Experience in pharmaceuticals, life sciences, healthcare, or another regulated industry
Proven experience supporting large-scale ERP or SAP transformation programs
Experience implementing standardized processes, templates, and operating models

OTHER:

Requires proficiency in English (written and verbal) to communicate effectively and professionally
Requires up to 50% domestic and international travel, depending on business needs and work location
Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

#LI-Hybrid

Required Skills:

Preferred Skills:

Business Data Analysis, Business Savvy, Consulting, Corporate Management, Developing Others, Global Market, Inclusive Leadership, Leadership, Negotiation, Operational Excellence, Performance Measurement, Process Governance, Product Strategies, Profit and Loss (P&L) Management, Program Management, Representing, Resource Forecasting, Stakeholder Engagement, Strategic Change

The anticipated base pay range for this position is :

$112,150.00 CAD to $162,150.00 CAD

Additional Description for Pay Transparency:

The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada will be eligible for compensation and benefits in accordance with their local market. Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. This job posting is for an existing position.

How we rate this

Transcend: Process Manager, Global Trade Services at Johnson & Johnson rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Transcend: Process Manager, Global Trade Services is an open job at Johnson & Johnson.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is CAD 112k-CAD 162k a year.
The role is based in Toronto, Ontario, Canada and is marked remote.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Johnson & Johnson. Apply on Johnson & Johnson

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Process ManagementSupply ChainGlobal Trade

Questions you could be asked

Tell me about a project where process management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where global trade was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Process Management, Supply Chain, and Global Trade. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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