Transportation Operations Program Manager - Amazon Logistics, ZA Operations

Amazon is hiring a Transportation Operations Program Manager - Amazon Logistics, ZA Operations. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.

By giving customers more of what they want — low prices, vast selection, and convenience — Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. South Africa, while relatively small in economic terms today, represents a large and growing consumer market positioned for growth — spurred by the increasing productive potential of its young population, rapid adoption of technology, and evolving consumer behaviour. We are looking for high-potential, flexible, innovative

This is a hands-on role at the heart of the customer experience, making sure packages move efficiently from fulfilment centres to customers' doorsteps. You drive programs across last mile operations to deliver operational excellence and ensure continuous improvement. It is an entrepreneurial position within a fast-paced, ambiguous, and collaborative environment — one that calls for invention, grit, and local ingenuity.

Key job responsibilities
As a Transportation Operations Program Manager you will work across multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, and to deliver consistent, high-quality operations outcomes for customers.

With strong Customer Obsession and a high sense of Ownership, you will manage safety, quality, productivity, and the customer delivery promise across Amazon’s delivery operations and our delivery partners. You will collaborate with partner teams - including Safety and Loss Prevention, Engineering, Capacity Planning, Human Resources, and Delivery Experience (DEX) - to develop plans that meet operational business objectives. You will partner closely with Fulfillment Operations, Supply Chain, and Finance, as well as our delivery-station teams to ensure smooth daily operations.

Roles and responsibilities:
• Own the deployment of continuous-improvement initiatives for network standards, working with delivery stations, delivery partners, fulfilment centres, and customer service teams to provide a best-in-class delivery experience, speed, and cost structure.
• Support demand and capacity planning — partner with Delivery Experience (DEX), Supply Chain, Fulfillment, Finance, and Planning to determine short, medium and long-term future demand for transportation and delivery resources,
• Manage the operational relationship across delivery partners — resolving operational issues, driving standard-work compliance and performance, and supporting commercial and contractual requirements where needed
• Build and run reporting mechanisms —develop reports and mechanisms that manage operational performance

A day in the life
No single day will be the same, but days will typically include:
• Reviewing daily performance reports and deep-diving station-level and delivery-area performance; working with sites and delivery partners to bridge performance gaps and implement corrective actions.
• Addressing blockers from the previous day to drive immediate corrective actions and prioritising any required interventions.
• Managing emerging issues that may put delivery operations at risk, putting mitigations in place to protect the customer promise and delivery experience.
• Supporting workforce and capacity planning
• Partnering with cross-functional teams on tactical and strategic initiatives such as network expansion, program launches, and efficiency initiatives.
• Preparing and contributing to weekly, monthly, and quarterly business reviews.
• Responding to customer and stakeholder escalations.

About the team
South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic qualifications

- 2+ years of employee and performance management experience
- 3+ years of program or project management experience
- Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment
- Experience developing operational metrics

Preferred qualifications

- 3+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Transportation Operations Program Manager - Amazon Logistics, ZA Operations at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Transportation Operations Program Manager - Amazon Logistics, ZA Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ZA, Waterfall City.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon