Level

Amazon

Transportation Specialist, Commercial Carriers

AI in this role

The Transportation Specialist supports the Third Party Carriers Operations team in Brazil, ensuring daily operational excellence across commercial carrier partners. This execution-focused role is responsible for monitoring carrier performance metrics, managing operational escalations, supporting volume allocation processes, and generating performance reports. The associate works closely with Carrier Managers to ensure carriers meet Service Level Agreements on quality (DEA), speed (GVS), cost (CPP), and losses (DNR and Shrinkage), acting as the operational backbone that enables data-driven decision-making and timely issue resolution across the 3P carrier network.

Key job responsibilities
• Monitor daily carrier performance metrics (MNR, Estimated Return Date, Shrinkage, DEA) and flag deviations to Carrier Managers for action
• Manage operational escalations with 3P carriers, ensuring corrective actions are tracked and closed within SLA
• Support daily volume allocation and capacity execution across the carrier network
• Generate and maintain daily/weekly performance reports and dashboards tracking carrier KPIs
• Coordinate package return processes and track reverse logistics performance
• Support onboarding activities for new carriers by managing operational readiness checklists and configuration tickets
• Act as operational point of contact for cross-functional teams (Sort Centers, AMZL, Seller Flex, Easy Ship) on 3P Carrier daily topics

Basic qualifications

- Bachelor's degree
- Knowledge of Microsoft Office products and applications (especially Excel)
- Work any shift pattern within the 24/7/365 operation including days, nights, holidays, and weekends
- Experience in Business English skills, both verbal and written
- Experience in Control Tower operations

Preferred qualifications

- Experience in data analysis
- Experience in e-commerce
- Experience in logistics
- Familiarity with airport operations;

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Transportation Specialist, Commercial Carriers at Amazon scores 37 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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