Transportation Specialist, Relay Ops

Amazon is hiring a Transportation Specialist, Relay Ops in Hyderabad, India. Level rates it ; you can apply on Level.

AI in this role

Conducts investigations, risk assessments, and deep-dive data analysis for Amazon's Surface Transportation operations network.

risk-managementinvestigationdata-analysisoperationscompliance

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Risk and Compliance Monitoring Team (RCMT) within NOC is the centralized risk management function for RoW Surface Transportation. This team leads risk assessments across ST programs and develops tailored risk mitigation initiatives, programs, and audits to meet the needs of our business customers. RCMT is dedicated to preventing bad actors from exploiting Amazon services for illicit purposes and collaborates closely with legal, finance, and HR departments to conduct thorough investigations and take necessary actions against such actors. We harness advanced technology to enhance our processes and develop projects, programs, and products that optimize Surface Transportation Operations across RoW countries — Brazil, Mexico, AMET (Egypt, KSA, South Africa, UAE), Japan, India, and Australia.
The role operates on a rotational shift model (including nights and rotational week-offs) to provide round-the-clock coverage across time zones.

Key job responsibilities
• Investigation & Case Management — Serve as a primary investigator conducting daily investigations across assigned geographies. Review cases from monitoring dashboards, determine root cause (process gaps, SOP non-compliance, or deviations), and document findings with supporting evidence within established SLA timelines.
• Deep-Dive Analysis & Root Cause Determination — Perform deep-dive analysis into raised cases by validating operational justifications. Distinguish between legitimate operational exceptions, process loopholes, and potential compliance deviations to ensure accurate case classification.
• Data Extraction & Monitoring — Extract and manage data from multiple internal portals and monitoring dashboards to support daily investigation operations. Maintain familiarity with data sources, system tools, and reporting platforms used across assigned geographies to ensure comprehensive case review.
• Trend Identification & Anomaly Reporting — Identify recurring patterns, emerging risk trends, and anomalies through systematic review of investigation outputs. Report identified trends and anomalies to managers for further review, escalation, and strategic action.
• SOP Compliance & Process Gap Identification — Evaluate investigated cases against established SOPs and operational guidelines. Identify control gaps and process loopholes and recommend SOP revisions or corrective actions to strengthen compliance controls across assigned geographies.
• Documentation & Reporting — Generate and maintain accurate investigation records, periodic reports (daily, weekly, monthly), and case documentation. Ensure all findings, evidence, and outcomes are systematically documented to support audit trails and leadership reviews.
• Quality Assurance & Calibration — Participate in quality assurance reviews and calibration sessions to ensure consistency and accuracy of investigation outputs across the team. Cross-validate investigation findings and support peer reviews as directed by managers.
• Continuous Improvement — Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Provide feedback on detection accuracy and dashboard logic refinement to leadership for further evaluation and action.
• Confidentiality & Compliance — Uphold strict confidentiality standards for all sensitive information handled during investigations. Adhere to all Amazon policies, ethical guidelines, and compliance protocols governing risk management activities.

Basic qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

Preferred qualifications

- Experience with SQL
- Logistics background and experience in a similar role
- Proficient in Excel (Pivot Tables, VLookUps, data filtering)
- Familiarity with data visualization tools (e.g., QuickSight or similar BI platforms)
- Demonstrated investigative and analytical skills with attention to detail
- Experience preparing reports identifying findings and providing recommended remediation strategies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Transportation Specialist, Relay Ops at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Transportation Specialist, Relay Ops is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 7, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Risk ManagementInvestigationData AnalysisOperationsCompliance

Questions you could be asked

Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Risk Management, Investigation, Data Analysis, Operations, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review