Transportation Specialist, ROC

Amazon is hiring a Transportation Specialist, ROC in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions logistics, data analysis and problem solving among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Facilitates information flow and resolves supply chain and transportation exceptions across the Amazon network.

logisticsdata-analysisproblem-solvingprocess-improvementcommunication

ROC (Relay Operations Center) is the centralized command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, EU, India, Mexico, Brazil etc. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issues by keeping the stakeholders informed on the proceedings. Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Overview of a Transportation Specialist

A Transportation Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Transportation Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Transportation Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Responsibilities include, but are not limited to:

· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Providing real-time customer experience by working in 24/7 operating environment.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Develop and/or understand performance metrics to assist with driving business results.
· Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

Basic qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred qualifications

- Experience with SQL
- Experience in English-language communication skills, both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Transportation Specialist, ROC at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Transportation Specialist, ROC is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on June 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

LogisticsData AnalysisProblem SolvingProcess ImprovementCommunication

Questions you could be asked

Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Logistics, Data Analysis, Problem Solving, Process Improvement, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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