Transportation Supplier Quality Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

We are searching for the best talent for Transportation Supplier Quality Lead.

Purpose:

The Transportation Supplier Quality Lead provides regional Quality Management System (QMS) governance, compliance support, and quality system administration for quality and transportation-related shared services activities. The role supports effective implementation, surveillance, maintenance, and continuous improvement of the QMS, including training, document control, quality metrics, internal audit support, investigations, deviations, and use of approved QMS IT platforms.

The role partners with quality regional teams, GTTO, transportation and temperature control stakeholders, quality compliance leaders, and related internal partners to maintain inspection readiness, support timely remediation of quality issues, strengthen data integrity and reporting, and ensure QMS processes are administered in accordance with J&J requirements, applicable healthcare regulations, and relevant quality standards.

You will be responsible for:

Quality Management System Governance & Compliance

• Support effective implementation, surveillance, maintenance, and continuous improvement of the regional Quality Management System.
• Establish, maintain, and monitor QMS programs, procedures, and controls relevant to quality, transportation, and shared services operations.
• Identify, analyze, and address opportunities for improvement, compliance enhancement, and process standardization.
• Ensure quality tools and QMS IT systems are used according to approved procedures and J&J requirements.
• Consolidate and track quality metrics to identify trends, risks, and opportunities, and to establish appropriate action plans.

QMS IT Platform Administration, Data Integrity & Reporting

• Support implementation, administration, and maintenance of applicable IT platforms, including SUMMIT, ETS TrackWise, QEM, Change Control, TruVault, COMET, LMS, and other relevant QMS systems.
• Maintain user access, curricula, user groups, system records, and other administrative elements in compliance with applicable procedures.
• Perform data gathering, metrics compilation, dashboard input, and periodic or ad-hoc management reporting using approved quality systems.
• Support system compliance, electronic record readiness, access governance, and data integrity expectations for applicable QMS platforms.

Training Governance, LMS Administration & Capability Support

• Support QMS training activities, including training coordination, curricula maintenance, transcript management, and role-based training assignment.
• Serve as training process support or backup for quality and GTTO teams where assigned.
• Coordinate regional and ad-hoc training requirements for quality, GTTO, RTO, or other supported teams across APAC, LATAM, EMEA, or other assigned regions.
• Promote quality awareness and continuous education on applicable QMS processes and systems.

Document Control, Records & Lifecycle Management

• Responsible for or support document control governance and controlled document lifecycle activities.
• Coordinate creation, review, approval, revision, periodic review, retirement, retention, and archival of controlled documents and records authored by QUALITY or supported teams.
• Provide document management support for Documentum system users, access requests, and periodic review oversight.
• Ensure document and record management activities remain inspection-ready and aligned with enterprise document management expectations.

Quality Investigations, Deviations, Audits & Remediation Support

• Lead, support, or follow up on quality investigations, process deviations, and remediation activities to ensure action plans are taken with appropriate timing and rigor.
• Support non-conformance record initiation and documentation of approved remediation activities for transportation or regional quality issues.
• Conduct or support internal audit activities, audit responses, commitment tracking, and closure of audit-related actions.
• Support JJRC audits, health authority inspections, notified body audits, or other inspection readiness activities where applicable to the role scope.

Regional Stakeholder Support & Shared Services Collaboration

• Provide QUALITY QMS administrative and operational support to regional quality leaders, quality teams, GTTO teams, transportation and temperature control stakeholders, and other assigned partners.
• Maintain effective working relationships with internal stakeholders for KPI follow-up, training, record management, document control, QMS systems, and quality issue support.
• Influence without direct authority, manage multiple priorities, and support timely execution of regional quality deliverables.
• Provide coaching, guidance, and support to team members or direct reports where people management responsibility is assigned.

Required Qualification and Core Competencies for the role:

Required Minimum Education:

• Bachelor's degree or equivalent required in pharmacy, chemistry, biology, biosciences, engineering, computer science, business administration, quality, regulatory compliance, supply chain, or related discipline.

Required Years of Related Experience:

• Minimum 6 years of related experience in Quality, pharmaceutical, medical device, healthcare, logistics, distribution, commercial quality operations, QMS, or shared services is required for supervisor-level accountability.

• Relevant experience in healthcare, medical device, pharmaceutical, logistics, or regulated industry environments is preferred for analyst-level support responsibilities.

• Minimum 1 year of people management experience is required when the role includes direct supervisory responsibility.

Required Knowledge, Skills and Abilities:

• Knowledge of applicable quality systems, healthcare regulations, distribution quality expectations, J&J Quality Standards, QMS processes, investigations, deviations, CAPA, change control, audits, training, document control, and record management.

• Working knowledge of QMS IT platforms such as SUMMIT, ETS TrackWise, QEM, Change Control, TruVault, COMET, LMS, Microsoft Office, and reporting tools.

• Ability to proactively identify improvement opportunities, assess compliance impact, prioritize risks, and drive practical action plans.

• Strong analytical, organizational, metrics reporting, problem-solving, and attention-to-detail skills.

• Strong written and verbal communication skills, with ability to interact and influence across different levels of the organization.

• Ability to manage multiple priorities, work independently, take ownership, and deliver quality results in a regional and matrixed environment.

• English communication capability is required. Spanish and Portuguese capability is beneficial where supporting LATAM scope.

• Leadership, coaching, and interpersonal skills are required where the position includes supervisory responsibilities.

• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, experience generating effective prompts to boost efficiency and productivity, and awareness of AI’s impact on the workforce.

Required Skills:

Preferred Skills: