Tribe, Front Office

Tribe, Front Office 
(20545)

SIRO Porto Montenegro is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Porto Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department. With experience in a high-quality luxury boutique hotel/resort guest service, the Tribe, Front Office will offer the highest level of customer service. Tribe, Front Office supports all property operations, ensuring that the highest levels of hospitality and service are provided. Tribe, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Maintain a strong working relationship with all departments to be able to accomplish their tasks in an efficient manner.
• Provide information to supervisors and Team Members.
• Provide immediate assistance to guests.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager.
• Constant check of the Siro App for the online check ins – create key when room ready.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Answer incoming calls promptly and courteously, directing calls to appropriate individuals or departments as needed.
• Provide accurate information to callers regarding our services, products, promotions, and company policies.
• Assist callers with inquiries, requests, and concerns in a timely and efficient manner.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.