UI/UX Designer

Job ID: 6839

Nordea’s Customer Experience & Design team is looking for a UX Designer to shape the next generation of home-buying experiences for customers and advisors.

Join an international team of talented specialists, grow your skills, and design banking solutions that meet customers’ evolving needs.

About our team

The Home Journey Design team creates end-to-end home-buying experiences across four countries. Our multidisciplinary team includes a Design Lead, 3 UX Designers, a Service Designer, a Content Designer and a Researcher and we are in Copenhagen, Oulu and Helsinki. We work closely together and support one another.

We are part of the Nordea Customer Experience & Design Community which counts approx. 70 team members spread out in the Nordics and Poland.  

At Nordea, we create value by developing intuitive, innovative, and beautiful products that empower out customers. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions. 

Nordea offers great benefits and we have social activities in all our locations.

What you’ll be doing

You will design end-to-end automation components and user flows, taking solutions from concept to development in close collaboration with designers, developers and business stakeholders. You will also help product teams improve customer interactions through research, empathy and critical thinking. 

• Designing solutions for complex customer needs in digital responsive platforms 
• Partnering, influencing and supporting other cross functional delivery teams to shape the digital product or vision using Design Thinking practices 
• Working with the User Researchers to gather insight, test hypothesis and incorporate customer feedback into solutions 
• Continuing to stay abreast of the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers 

This is a full-time, permanent role with hybrid model working opportunity. Base location is Helsinki.

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best.

Who you are 

We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up - even when it’s difficult - and committed to empowering others. 

To succeed in this role, we believe that you: 

• Have a passion for all things design related, with a desire to push the boundaries of design and customer experiences 
• Have strong communication skills, including presentation skills and the ability to explain your design decisions 
• Have strong work ethic, underpinned by a positive attitude and a passion for learning and growing 
• Excel with an immaculate attention to detail 
• Are a well-organised, independent and curious self-starter with a proven ability in enabling and producing high-quality design 
• Want to create a real impact and know how to uncover customer insights from data-driven environments 

Your background and skills include:

• 2+ years of digital product design experience
• BA/MA degree in Art, Design, HCI or a related field 
• Experience working with multi-disciplinary teams and digital technologies 
• Good understanding of UX and UI design, digital trends
• A passion for complex problems
• Ability to create user flows through detailed sitemaps, wireframes, and related documentation 
• Skills to rapidly iterate designs and prototypes 
• Knowledge to extract customer insights from data-driven environments 
• Experience in applying Design Systems to your work
• Ability to manage your own time and manage projects

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 16/11/2026. Please submit your application and portfolio in English. For questions about the role, contact irene.ankersen@nordea.com. The recruitment process has three stages and includes a background check for the selected candidate.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.