User Education Lead

About the team

Customer Education helps people and organizations build the skills and confidence to use AI effectively. We create courses, live learning, community programs and product education that help people apply OpenAI’s products to their work.

About the role

We’re looking for a User Education Lead who is excited about what AI can make possible for people at work and wants to bring more people along on that journey.

You’ll lead education for enterprise users who are getting started with AI or need help turning early experimentation into everyday use. You’ll help people discover what’s possible, build confidence through practice and develop the judgment to use AI well.

This is a hands-on role for someone who loves both building and teaching. You’ll explore new products, work directly with learners, create practical education and test what helps people make progress. You’ll develop role-based learning and new approaches to teaching AI, then turn what works into frameworks and resources that can reach more people.

You’ll work closely with teams across Customer Education, Product and go-to-market to connect this foundational learning to the broader customer experience and help learners progress as their skills grow.

In this role, you will:

• Own the education roadmap for people getting started with AI at work. Identify the skills they need, where they get stuck and the opportunities to help them make meaningful progress.

• Build and deliver role-based learning. Create courses, live sessions, demonstrations and exercises grounded in the work people actually do, helping learners apply AI to useful tasks in their own roles.

• Develop and test new approaches to AI education. Experiment with how concepts are explained, how practice is structured and how learners are supported. Turn what works into frameworks and resources that others can adapt and use.

• Help people build lasting skills and confidence. Design learning that helps people move from a first useful experience to independent, repeat use, with clear paths into more advanced education.

• Stay close to the product and the learner. Explore new capabilities firsthand, listen to customers and work with Product and customer-facing teams to keep education relevant as their needs change.

• Measure and improve your work. Assess whether people are developing skills and applying what they learn, then use those insights to improve the learning experience and guide future investment.

You might thrive in this role if you:

• Have built and led education programs that help people develop practical skills and change how they work.

• Are an engaging teacher and clear writer who can make complex ideas accessible and exciting without oversimplifying them.

• Are energized by AI’s potential for workers and curious about how to help people who are uncertain, skeptical or just getting started.

• Use AI actively in your own work, test what you teach and can explain both where it helps and where human judgment matters.

• Love finding better ways to teach. You listen to learners, try new approaches, learn from the results and share what works.

• Can set a focused direction, build strong partnerships and deliver high-quality work as products and customer needs evolve.

Nice to have:

• Experience designing learning for different professional roles or functions.

• Experience creating self-serve education or resources that customers and partners can deliver themselves.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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